IT Desktop Support

CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for an IT Desktop Support role.

Type : Contract

Job Title : IT Desktop Support

Location : Corning, NY

Candidates must be able to commute and work onsite in Corning, NY

Pay Rate : Based on experience

Work Hours : M–F, 8am–5pm

Education : Associates Degree preferred; HS Diploma or GED required

Description

The IT Desktop Support Technician (Corporate Field Services) will provide technical assistance and support for incoming service requests / incidents related to computer systems, software, hardware, and infrastructure both in-person and remotely at a manufacturing facility in Corning, NY. The successful candidate will be highly customer-focused, technically adept, and capable of diagnosing, resolving, or routing issues according to established processes and procedures.

This role requires a strong working knowledge of Microsoft Windows 11, Office 365, Active Directory, and related enterprise applications. The IT Desktop Support Technician will rely on internal training, technical expertise, and sound judgment to support end users while maintaining service level agreements and ensuring an excellent customer experience.

Requirements

• Provide desktop and laptop support including imaging, deployment, troubleshooting, and repair
• Administer Active Directory accounts, permissions, and group policies
• Troubleshoot Cisco VPN and Citrix connectivity issues
• Provide limited support for corporate mobile devices
• Support cloud applications such as OneDrive, Box, and Office365
• Remediate issues related to Symantec Endpoint Protection
• Utilize tools such as Dameware and Altiris Deployment Server for remote support and imaging
• Perform hardware ordering, deployment, asset management, and inventory tracking
• Support conference room and audio / visual equipment, printers, and drivers
• Configure and support applications such as Adobe products, Check Point endpoint client software, and Cisco WebEx
• Provide user administration support for Box and standard IP telephony deployment
• Participate in knowledge base management, documentation, and records maintenance
• Collaborate across teams and participate in technical roundtables as needed
• Manage ServiceNow tickets from creation through resolution while maintaining SLAs
• Perform customer scheduling, follow-ups, and equipment moves (disconnect / reconnect)
• Complete Smart Hands tasks / functions outside of standard operational support
• Must be able to lift up to 40 lbs.

Required Qualifications

Education

Qualifications

Preferred Certifications

To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary expectations to jamie.robinson@ctg.com .

About CTG

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.