Help Desk & Multimedia Manager - Assistant Director of Enterprise IT

Job Description Summary :

Reporting to the Chief Information Officer and serving as an Assistant Director of Enterprise IT, the Help Desk and Multimedia Manager is a critical leadership position at the core of IT customer service and is responsible for the smooth operation and strategic advancement of the organization's technology services.

This individual is responsible for overseeing the daily operations of the IT Help Desk and Multimedia Services team, ensuring exceptional user support, efficient service delivery, and the effective use

of multimedia technologies.

As an Assistant Director of EIT, this role also contributes significantly to the broader strategic planning, project management, and operational efficiency of the entire Enterprise IT department, acting as a key advisor to the CIO and serving on the IT Senior Leadership Team.

Position Details : Visa Sponsored Job :

No

Relocation Assistance Eligible :

Yes

Job Location : Boulder, Colorado

Position Type & Term :

Full time, Regular

Compensation Range :

Salary Range : $127,654 - $159,568

• Final salary and rates are based on education, experience, skills relevant to the role.

Application Notes

Job Location : Boulder, Colorado

Job Type : Hybrid, 3 days / week minimum requirement in Boulder office

Position Type & Term : Full-Time, Regular

Application Deadline : This position will be posted until 11 : 59 PM MT on Sunday, November 23, 2025

Required application materials : (preferably uploaded as a PDF) :

Resume / CV

Cover Letter- Please address how your skills and experience meet the needs of this position (for more information, please refer to the Key Responsibilities and Knowledge, Skills, and Abilities sections of this job posting). ADDITIONALLY, please share specific examples of (1) your experience working with executive leadership, and (2) working in environments with distributed authority. Cover Letters that do not address the above will not be submitted for further consideration.

Background Checks : Conducted for candidates selected for hire. Learn more .

Work Location : Regardless of flexible work arrangements, UCAR requires ALL positions to be performed within the U.S., excluding U.S. Territories.

What You Will Do

Help Desk Management (50%)

Multimedia Services Management (25%)

At this time, the Enterprise Multimedia Team has a Lead with subject matter expertise in multimedia services, audiovisual technologies, and event, conference, and meeting support. This Lead reports to the Help Desk and Multimedia Manager, and as a result the HDMM Manager will require less direct expertise in multimedia delivery. The HDMM Manager is nonetheless accountable for multimedia service delivery including :

Assistant Director of Enterprise IT (25%)

Other Desired / Required Skills / Experience

Who We'd Love To Join Our Team

Successful candidates will ensure their application materials speak to the following criteria :

EDUCATION & EXPERIENCE

Education :

Experience :

KNOWLEDGE / SKILLS / ABILITIES

Technical Skills :

Leadership Skills :

Preferred Certifications

OTHER REQUIREMENTS :

Risk-based position : Pre-employment screenings and background checks are conducted in conjunction with an offer for employment into risk-based positions. This screening may involve verifying or reviewing any of the following relevant information : restricted parties screening, employment verification, education verification, reference checks, verification of professional licenses, certifications, and Motor Vehicle Records. Risk-based positions require pre-employment screening, a criminal background check, and Sex Offender Registry screening (for positions working with vulnerable populations). UCAR complies with the Fair Credit Reporting Act (FCRA).

Benefits Overview

UCAR affirms its commitment to employees through competitive benefits . In addition to medical, dental, vision, retirement, and life insurance, UCAR offers a variety of programs focused on work-life balance and professional, and personal development. These include :

Tuition Assistance, time off allowance to attend classes, and other professional development opportunities.

UCAR contributes 10% of your eligible pay into your retirement account; 100% fully vested on day one.

Starting minimum accrual of 20 days of personal time off each year (prorated for less than full-time positions).

10 paid holidays.

12 weeks of paid parental leave.

Short-term medical leave paid at 100% of your regular salary.

EcoPass for local Colorado residents to use the Denver and Boulder-area transit system at no cost.

Commitment to Job Application Fairness

Applicants are not required to provide age or age-related information and may redact information related to age, date of birth, or dates of attendance at or graduation from an educational institution from any submissions during the initial application process.

Some Final Considerations

At NSF NCAR| UCAR | UCP , you will work alongside a dedicated team of professionals conducting critical research and community outreach to solve complex Earth system science problems including climate change, air pollution, extreme weather, floods, drought, wildfires, and space weather, all with the goal of improving human life and reducing economic loss. Each of us, from scientists to the professionals who support their work, serves the public and a collaborative community of scientists in our mission to understand the complex processes that make up the Earth system, from the ocean floor to the Sun's core.

Flexible Work

At UCAR, we are committed to supporting our mission by giving staff the flexibility to find the schedule and location that works best to maintain their own work-life circumstances and reach their full potential as professionals. Many positions within our organization are eligible for fully on-site, hybrid (three days per week) and / or flexible work hours.

Equal Opportunity Employer

UCAR is committed to providing equal opportunity for all employees and applicants for employment and does not discriminate on the basis of race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy.Whatever your intersection of identities, you are welcome at UCAR.

Export Control

All positions are required to comply with U.S. export compliance regulations and work location requirements regarding access to facilities and research systems.

Work Location

UCAR requires ALL positions to be performed within the U.S., excluding U.S. Territories.

AI Software

ChatGPT and similar AI software are powerful tools that are changing theway society receives, processes, and leverages information promptly. While we acknowledge its benefits and do not restrict leveraging it with job applications, we highly encourage a majority of the applicant material to be original work.