Business Analyst

Job Description

• Certified Business Analysis Professional (CBAP) or equivalent.
• 10+ years of experience supporting complex financial or technology modernization initiatives. 10 years of direct experience in property tax administration, vehicle tax, delinquent collections, or state / local revenue (not all, but some).
• Strong analytical and problem-solving skills.
• Excellent communication and facilitation capabilities. 1. Core Domain Expertise — Taxation and Revenue Collection An ideal SME should have 10–15 years of direct experience in property tax administration, motor vehicle tax, delinquent collections, or state and local revenue operations. They should demonstrate a thorough understanding of assessment, levy, billing, collection, refund, and disbursement cycles; appraisal district interfaces; escrow and delinquency processes; State Comptroller reporting, and compliance with relevant statutes such as the Texas Property Tax Code and Local Government Code. 2. System Replacement and Modernization Experience Given the scale of this initiative, experience leading or advising on COTS tax system implementations—such as Tyler iTax, Fast Enterprises GenTax, SAP TRM, or Oracle PSRM— is critical. The SME(s) should be skilled in business process mapping, data conversion, requirements validation, and testing strategies, with strong familiarity across integration points including Treasury, Clerk, Auditor, ERP, GIS, and Payment Portals. 3. Technical and Architectural Understanding The SME(s) should possess a solid grasp of enterprise architecture principles, including cloud versus on-prem deployments, APIs, data warehousing, and security frameworks. They should be comfortable collaborating with IT and vendors on interface design, system performance, and compliance with standards such as CJIS, PCI-DSS, and NIST. 4. Program and Stakeholder Management Because this is a county-wide initiative, experience working across multiple departments and governance bodies is essential. The SME(s) should be adept at facilitating sessions with the Tax Office, Auditor, Treasury, and Commissioners Court, while maintaining alignment with the IT PMO and procurement processes. 5. Data, Analytics, and Controls Expertise A strong background in financial reconciliation, audit trail management, and internal controls is important, along with familiarity in business intelligence tools such as Power BI for oversight and reporting. 6. Leadership and Communication Skills The role demands an individual who can effectively bridge the gap between business and technology teams, create clear documentation, and communicate confidently with both executives and elected officials. 7. Preferred Education and Certifications A bachelor’s degree in Accounting, Finance, MIS, or Public Administration is preferred (Master’s desirable), along with professional certifications such as PMP, CBAP, or ITIL, and training in Organizational Change Management (e.g., Prosci).This revision integrates the SME qualifications into the staffing justification,