Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits :

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Health insurance

About Us :

With 40 years of experience with State Farm, Ive dedicated my entire career to serving customers and building strong relationships. Starting right out of college, I spent 12 years in Auto Claims before opening my agency in 1996. Over the years, Ive built a foundation of trust, service, and commitment that drives everything we do. Our team is made up of 6 full-time and 2 part-time professionals who work together to create a supportive and high-performing environment. We pride ourselves on collaboration and delivering outstanding service to our clients.

Why Join Us?

Joining our agency means becoming part of a legacy of excellence and growth. With a long-standing reputation for success, we provide an environment where team members can thrive, learn, and make a difference every day.

ROLE DESCRIPTION :

As a Customer Relations Representative - State Farm Agent Team Member with David Frederickson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES :

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS :

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.