Service Desk Technician

Adecco is currently hiring for a Service Desk Technician for a 4-month opportunity with the possibility of extension in Newark, DE . This is a fully onsite position, Monday through Friday, with one of our valued clients. We're seeking a tech-savvy, customer-oriented professional to provide first-level technical support in a fast-paced IT environment.

Key Responsibilities :

• Provide first-level technical support to end-users via phone, email, and ticketing systems.
• Troubleshoot hardware, software, and basic networking issues for desktops, laptops, mobile devices, and peripherals.
• Document issues, resolutions, and user interactions in the IT service management system.
• Assist with onboarding / offboarding processes, including user account setup and equipment provisioning.
• Escalate unresolved issues to appropriate IT teams when necessary.
• Maintain a high level of customer satisfaction through effective communication and timely issue resolution.
• Follow IT policies and procedures to ensure consistent support standards.

Qualifications :

Pay Details : $47.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

Massachusetts Candidates Only : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.