Business Services Support Specialist

Administrative Coordinator

Salary $49,000 year

Scope of Position

• Provide administrative, reporting, data entry and coordination support for the Business Services Team

Responsibilities

Essential Functions

Manage the Business Services central phone number and email address; assess employer customer needs at point of contact, provide initial overview of available services, and assign employers to appropriate team members for follow-up

Answer incoming calls and take messages / transfers to the designated parties in a pleasant and professional manner

Assist Business Services Representatives (BSRs) and employers with posting job orders, scheduling hiring events and collecting documents

Perform quality review of documents such as On-the-Job Training (OJT) contracts and Going Pro Training Fund (GPTF) applications

Perform timely and accurate data entry

Run reports for performance metrics and data quality, maintain dashboards, and share data with team members and leaders

Assist BSRs with obtaining information for employer accounts

Assist BSRs with marketing, including flyer creation and social media posts

Distribute customer satisfaction surveys and compile responses

Assist staff with onsite events and activities as needed

Place supply orders

Record and distribute meeting minutes

Provide excellent customer service to external and internal customers

Other opportunities as available

Qualifications

Education and Experience Requirements

Must have excellent written and verbal communication skills

Experience in answering telephones in a courteous, efficient, and professional manner

Strong knowledge and experience in Excel and all Microsoft Office products (intermediate / advanced)

Must have experience in a team-oriented environment

Associate's Degree required, Bachelor's Degree preferred