IT Infrastructure Manager

Job Description

Job Description

Salary :

IT Infrastructure Manager

Who is Intellivo?

As an industry market leader in subrogation, Intellivo empowers health plans and insurers to maximize financial outcomes by identifying and pursuing more reimbursement opportunities from alternative third-party liability (TPL) payers. Through innovative technology and unmatched access to TPL data, Intellivo accelerates the identification of reimbursement opportunities while completely eliminating the need to fill information gaps through ineffective and burdensome outreach to plan members. With a 25-year history of excellence, Intellivo proudly serves more than 200 of the countrys largest health plans.

Role Summary

As the Infrastructure Manager for Intellivo, you will lead a team responsible maintaining, designing, and implementing technology solutions for application, network, server and desktop infrastructure across multiple environments.

Location

Onsite : Memphis, TN

Responsibilities

• Leads and manages IT Infrastructure team including Help Desk (both outsourced and in house resources), Desktop, Database, and Network Systems Administration staff.
• Leads / supports cross-functional projects as required.
• Partners with the IT Solutions and Security Manager to ensure the security of corporate IT systems and data using best-known methods, tools, and security principles.
• Works with all departments to monitor the effectiveness of all IT software, hardware, and services, proposing changes in support of business goals and employee enablement.
• Reviews IT vendor support contracts annually to control costs and identify opportunities for service improvements and cost savings.
• Applies root cause analysis and good problem-solving techniques when issues arise to ensure permanent resolution.
• Monitors JIRA service desk and assigns out tickets accordingly
• Maintains technical skills and stays current on emerging technology trends.
• Contributes to the identification and achievement of operational metrics for the IT department.
• Ensures organization is prepared for changes in major software, hardware and IT services.
• Assists team with troubleshooting complex technical support requests and provide technical direction when needed.
• Participates in monthly IT department meetings, weekly Change Management meetings, and other meetings as required.

Why work for Intellivo?

Qualifications