Insurance Customer Service - Commercial

Job Description

Job Description

Step into a pivotal role with Gallina and Sons, a trusted name in insurance services with a stellar reputation for customer care and satisfaction. Situated in Bridgeville, Pennsylvania, our team is committed to offering top-notch service while enjoying the flexibility of a excellent work environment with the potential to work remotely when necessary. As an Insurance Customer Service Representative in our Commercial Lines Department, you will be an essential part of our customer interactions, ensuring that our valued commercial clients receive impeccable service tailored to their unique needs. You will play a central role in supporting policy inquiries, handling claims processing, and ensuring client satisfaction at all touchpoints. We pride ourselves on fostering an environment where employees are encouraged to grow and develop within their roles. If you have a passion for helping others and thrive in a fast-paced, supportive team environment, we would be excited to have you as part of the Gallina and Sons family. Posted salary range is negotiable, based on target experience and familiarity with agency management software.

Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Retirement Plan

Responsibilities

Client Assistance : Provide exceptional support and service to commercial insurance clients, ensuring their inquiries and concerns are addressed promptly and accurately.

Policy Management : Assist clients with policy modifications, renewals, and claims processing to ensure smooth and efficient service delivery.

Problem Resolution : Identify and resolve client issues, escalating more complex cases to the appropriate team members when necessary.

Documentation : Maintain accurate records of client interactions and transactions in the company's customer management system.

Team Collaboration : Work closely with team members and other departments to ensure comprehensive client support and enhance the overall client experience.

Continuous Improvement : Proactively suggest improvements to current processes to enhance efficiency and client satisfaction.

Requirements

Education : High school diploma or equivalent qualification.

Experience : Proven experience in a customer service role, preferably within the insurance industry.

Licensing : Current PA property / casualty license a must.

Interpersonal Skills : Strong communication and interpersonal skills to build rapport with clients.

Problem Solving : Ability to address customer inquiries and resolve issues efficiently.

Technical Skills : Proficient in using agency management software and other relevant customer service tools.

Adaptability : Capable of working in an office environment while maintaining productivity if working from home is necessary.

Teamwork : Demonstrated ability to work collaboratively with a team.

Empathy : High level of empathy and patience when dealing with customer concerns.