Customer Service Specialist

Job Description

Job Description

Benefits :

401(k)

Bonus based on performance

Paid time off

Benefits / Perks :

• Paid time off (vacation and / or sick days)
• Growth potential
• Hourly pay plus bonus
• 401k
• Health benefits
• Flexible hours

Position Overview :

As an Customer Service Specialist , you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.

Responsibilities :

• Establish customer relationships and follow up with customers, as needed.
• Responding promptly to customer inquiries via phone and email.
• Providing information about insurance policies, coverage details, and claims processes.
• Assisting clients with policy changes, updates, and renewals.
• Investigating and resolving customer issues or concerns with empathy and professionalism.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Requirements :

• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal, and listening
• People-oriented
• Detail oriented
• Proactive in problem-solving
• Able to learn computer functions
• Ability to work in a team environment
• Must be currently licensed
• Prior insurance experience