Job Description
Job Description
GPSI Guam is a Professional Technical Services Company, headquartered in Hagatna, Guam. We are a SBC Native 8(a) and HUBZone certified, Small Disadvantaged Business providing Program / Project management, administration, management, technical support, general contracting, logistics, commodities, and training resources.
GPSI is a wholly-owned subsidiary of the Kina'ole Foundation, a 501(c)(3) non-profit established to benefit Native Hawaiian communities. GPSI offers a competitive salary and comprehensive benefits package that includes :
- Health insurance
- Dental insurance
- Life insurance
- Professional training reimbursement
- 401K
- Disability insurance
Job Description : The incumbent is responsible for compiling, recording, updating, and maintaining current data for entry in the automated work management system for assigned shops. The data source is from various work documents such as service calls, minor work orders, preventative maintenance work documents, and indefinite quantity project work orders.
Duties and Responsibilities :
Mans the service desk, receiving trouble calls from housing residents or Government personnel, dispatches technicians to respond to call and creates the initial service orderNotifies upper management or key Government personnel of "Emergency" situations as defined in department procedures and provides updates as requiredInputs data from work documents for assigned shops which could include labor hours and associated trade codes, any notes pertaining to specified work. Ensure that work that may have been accomplished on the service order document but, is actually IDIQ work gets entered on the IDIQ work and not the service orderProcess all IDIQ and COM work orders generated by the Quality team to the appropriate government representative or area daily. Input and track approval status and schedule the work once all approvals are obtainedValidates the accuracy of ongoing and / or completion information with the technicians until service / work order is closedSearches the database for open IDIQ work orders prior to scheduling follow up work. It is imperative that work be charged correctly to the designated IDIQ work order if requiredEnsures that all pass down notes are entered, providing direction on tasking for the next shift and for ensuring awareness of ongoing issues or situationsKeeps track of all assigned work documents and provides up-to-date status to assigned shops and the work management systemVerifies and annotates, on work documents, all associated costs (labor, material, subcontract, etc.) for each completed jobPrints, sorts, and distributes a variety of work documents such as service calls, project work orders and preventative maintenance task documents to appropriate shopsMaintains and files all completed work documents, warranties and other pertinent information pertaining to each facility dailyGenerates and prints a variety of reports or requirements for submission to the Government, assigned shops or various requestorsMonitors the dispatch radio and dispatch personnel by use of radioSchedules work appointment with customers as requiredSupports other Work Control staff as needed or directedAssists other trade groups in day-to-day operations were requiredAdheres to the established CSSI Safety and Personnel policies and Standard Operating ProceduresMust be able to work weekends, swing and night shifts as work schedule may requirePerforms other related duties as assignedKnowledge, Skills and Abilities :
Excellent communication skills, both verbal and writtenAbility to work closely and harmoniously with fellow workersAbility to deal with a variety of people in a professional and courteous manner in diversified situationsAbility to perform assigned work tasks without more than normal supervisionAbility to work on timely and cost effective performance of duties.Minimum Requirements :
High school diploma or equivalentTwo (2) years in a leadership or supervisory capacityOne (1) year experience in utilizing a work management system, such as MaximoComputer literate with data entry level computer experienceAbility to obtain and maintain access to U.S. government installations through a Common Access Card (CAC)Reasonable Accommodation
GPSI will provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
GPSI is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Posted by ApplicantPro