Manager Ambulatory Clinic Operations

Job Opportunity

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Coordinates, plans, leads, manages, and oversees all aspects of daily operations within ambulatory sites of service. Plans, organizes and directs business processes related to patient access (to include scheduling, registration, check-in, referrals and managed care) into multi-campus, multi-organization healthcare system including all ambulatory sites of services. Provides analysis, leadership and management for long-range planning and ensure efficient daily operations. Interprets government regulations and contracts to ensure all entities comply accordingly.

Minimum Qualifications

EDUCATION, CERTIFICATION, AND / OR LICENSURE and EXPERIENCE :

1. Bachelor's degree in Business Administration, Health Care Administration, or other related field AND one year (1) of experience in a healthcare setting AND One year (1) year of supervisory / management experience; OR High School diploma or equivalent AND Three years (3) of experience in a healthcare setting AND One year (1) of supervisory / management experience.

Preferred Qualifications

EDUCATION, CERTIFICATION, AND / OR LICENSURE :

1. Masters Degree in Business Administration or related field

EXPERIENCE :

1. Three (3) years of experience in healthcare setting

2. Certification and proficiency status within Prelude and Physician Clinic Registration revenue cycle readiness.

Core Duties and Responsibilities

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an exhaustive list of all responsibilities and duties. Other duties may be assigned.

• Plans, implements, manages and evaluates the delivery of operational processes as it relates to patient care in accordance with the policy and procedures, philosophy and mission.
• Ensures all ambulatory registration and centralized scheduling staff provide quality, effective service that is consistent with relevant policies, procedures and access and service standards.
• Works closely with staff and peers to identify opportunities to improve patient processes.
• Facilitates the development of organizational policies and procedures and ensures compliance.
• Promotes customer satisfaction in a professional, constructive manner.
• Collaborates with leadership, Ancillary Services and Ambulatory Clinics to ensure program goals are established and achieved.
• Responsible for the management, organization and delegation of operational aspects within the ambulatory clinical sites to ensure effective, efficient delivery of services.
• In conjunction with leadership and in accordance with mission and goals, determines the service needs in terms of patient and staff requirements. Assures that staff provides patient focused care. Resolves patient care issues as identified.
• Reviews outcomes and evaluates operational systems to ensure ongoing improvement.
• Creates a work environment that promotes continuous quality improvement, team building and ongoing personal development.
• Collaborates with medical staff and other personnel in promoting and planning optimal patient services. Collaborates regularly with physicians and ancillary service providers to review practices, services and resolve issues.
• In conjunction with leadership, selects, hires, terminates, manages and evaluates the effectiveness of employees on a continuous basis. Promotes teamwork, contributing to positive employee morale. Performs performance reviews as assigned. Coaches and counsels to correct identified performance deficiencies. Establishes goals and provides follow-up within established Human Resources policies. Ensures compliance with policies and ensures staff meet the established access and service standards. Devises communication system to keep all personnel informed of operations.
• Fosters a competent staff through the provision of orientation, in-services, continuing education programs and professional development.
• With oversight of leadership, develops and monitors the ambulatory operations, call center, budgets for personnel, materials and services. Assures cost effective staffing patterns, reviews trends and variances to develop long range plans for budget needs.
• Participates in committees, representing ambulatory sites of service as requested and completes additional projects as assigned.
• Responsible for the oversight of per-certification, authorization and verification functions to ensure registration and billing compliance, in conjunction with all organization management and providers.
• Tracks key performance measures / success factors (quality, financial outcomes, productivity, etc.) to maximize ambulatory suites of service contribution to WVUHS.
• Acts as a liaison with both internal and external customers, agencies and service lines.
• Assists leadership with implementing new processes and procedures for all ambulatory sites of service and call center areas or as assigned. Assists in clinica