Auditor Position
2020 Companies is hiring a full-time remote auditor for our quality audit team!
Pay : $19.50 per hour
Schedule : Monday - Friday
We are seeking a highly organized and detail-oriented auditor to evaluate credit card sales interactions, ensuring compliance and quality standards are consistently met.
The successful candidate will review and score agent performance through recorded calls and submitted materials, providing insights that drive coaching and continuous improvement.
This role requires strong analytical, communication, and organizational skills in a fast-paced, collaborative environment.
If you are passionate about ensuring top-tier customer and merchant experiences while supporting our mission of delivering exceptional sales quality, we invite you to apply today.
What's in it for you :
- Competitive pay, paid weekly
- $19.50 per hour, based on experience
- Work remotely, from home
- Monthly reimbursement for mobile and home internet
- Next day pay on demand with DailyPay
- Paid training
- Company-provided equipment
- Eligible for medical, dental and vision benefits
- Eligible for 401(k) with company match
- Paid time off
- Scholarship opportunities for employees and immediate family
- Employee Assistance Program
- Leadership Development Program
Job description :
Evaluate audio recording audits from field agents to ensure compliance with credit card sales expectations and MBO requirementsAudit field performance by listening to and scoring audio recordings and providing manager-level coaching and feedback to field team leadership to drive performance improvementEscalate to Program Management any findings or trends that raise compliance or quality concernsProvide insight and feedback from specific agent recordings to program managers to identify coaching and training opportunitiesGenerate reports and tracking metrics related to audit volume, performance trends, and quality outcomesCommunicate promptly and professionally with all employees and internal stakeholdersDeliver accurate and timely information in response to inquiries and correspondenceMaintain a high level of customer service in all inbound and outbound communicationsProactively anticipate potential issues and work collaboratively to resolve them efficientlyPerform all other duties as assignedPerformance measurements :
Ensure data integrity and accuracy through consistent audit and review processesMeet weekly and monthly audit completion goalsMaintain a strong emphasis on audit quality, timeliness, and actionable feedbackQualifications :
High school diploma or equivalent required; business or related degree preferredMinimum of 1 year of administrative, auditing, or customer service experienceExcellent verbal and written communication skillsExceptional interpersonal and customer service skillsStrong prioritization, organizational, and time management abilities with close attention to detailDemonstrated judgment, problem-solving, and follow-through capabilitiesProficiency in Microsoft Outlook and Office Suite (Word, Excel, etc.)Experience in quality assurance, auditing, or compliance within a sales environment preferredWhat you can expect from 2020 companies :
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 companies to support you.
2020's commitment :
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.