Customer Service Teller

Customer Service Teller / Customer Service Representative

Under the direction of the Branch Management, performs a variety of duties related to all phases of teller work, including proper receiving and handling of deposits, checks and payments; cross-sells to customers. Supports the brand promise.

Essential Functions :

• Receives and handles deposits of all types, ensuring the proper endorsement on negotiable instruments within these deposits.
• Adheres at all times to the check cashing policy and limitation of authority policy as indicated in Reg CC.
• Issues cashiers checks and redeems savings bonds.
• Reconciles cash and transactions each day to within the teller difference standards and reports results through submission of teller daily balance sheet.
• Consistently demonstrates a helpful, friendly attitude.
• Maintains proper amounts of currency and coin in drawer.
• Understands role in case of robbery, whether victim or bystander, and knows proper post-robbery procedures.
• Maintains neat and orderly work area and ensures that all negotiable instruments and confidential records are properly secured.
• Adheres to all security procedures.
• Sells and / or refers bank products and services to customers and prospects.

Skills / Abilities :

Education and Experience :

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.

Physical Demands :

Travel :

Equal Employment Opportunity / M / F / Disability / Protected Veteran Status :

This employer is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.