Products & Services Manager or Senior Products & Services Manager

Join The Duke Energy Team

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Position Summary

This individual contributor oversees the management of complex P&L driven products, programs and services offered across large regions of the regulated footprint. Normal responsibilities include the development and maintenance of products for a portfolio approach to drive customer satisfaction and profitability. This position provides leadership and guidance to others without having formal management or supervision responsibilities. Sr. Products and Services Managers are innovative leaders that drive the program performance enhancements by coordinating efforts with stakeholders that lead to short- and long-term benefits.

Responsibilities

This role will primarily work with the non-residential Energy Efficiency team to manage a profitable products and service portfolio in collaboration with key internal and external stakeholders. The products under management are in various stages of maturity and include a variety of Commercial & Industrial (C&I) Complex projects that may include multiple energy-related technologies such as LED lighting, HVAC, etc. A breakdown of general responsibilities is as follows :

• Leads and facilitates a group that manages profitable products & services in collaboration with key internal stakeholders and external stakeholders, to create alliances and execute successful customer initiatives.
• Mentor and act as an informal leader to other team members to assist their product performance and management capabilities.
• Standardize products, programs and services across all jurisdictions where business justification exists.
• Deliver on expected P&L, financial growth, customer satisfaction and regulatory objectives for products, programs & services.
• Develop, communicate and execute long-term / annual product plans, market and segment plans to deliver financial results in total and for each jurisdiction.
• Deliver plans within capital and O&M budget.
• Understand and interpret EM&V reports and adequately represent product related areas.
• Continually reviews work processes within assigned products, programs, and services and takes timely action for improvement.
• Develop capital and O&M budgets for product, programs and services.
• Develop products, programs and service enhancements to improve market effectiveness and work with Product Development on new product initiatives.
• Identify and facilitate needed improvements, develop and implement promotional strategies and expand offers to other jurisdictions when / where appropriate.
• Set objectives and execute or adjust strategies and plans for product development, and optimal product mix and promotion.
• Work with product stakeholders to develop and implement marketing campaigns for the Products when approved. Measure and report on performance.
• Work with product stakeholders to investigate and pilot new technologies, delivery channels and product extensions.
• Develop product lines of products, programs and services that identify and facilitate needed improvements, develop and implement promotional strategies and expand offers.
• Lead the development of strategies for promotion of all products, program and services.
• Manage and modify contractual obligations for the program.
• Manage the vendor relationships like a business owner with minimal supervision for items like performance standards, quality, timeliness, tracking and reporting, invoicing, equipment operation, customer satisfaction and coordination with program stakeholders.
• Direct development of performance goals and tracking systems to monitor product analytics, customer satisfaction and earnings growth goals.
• Develop, communicate, execute and adjust market plans to achieve at least top quartile satisfaction targets.

Basic / Required Qualifications

Note : This posting is for one open position. Dependent on relative experience, the level to which a candidate is aligned is outlined below.

Desired Qualifications

Previous product management, program management, or project management experience

Previous experience managing profit & loss (P&L)

Previous energy efficiency experience

Proven project management skills.

Proficient in Microsoft Office software tools.

Experience successfully working in a team environment to achieve shared goals.

Experience working in utility regulatory environment.

Analytics capability / proven ability to analyze market and financial data and research to develop successful customer and product strategies and plans, e.g., market research, market strategy, competitive intelligence, product management, project development.

Facility management, product management, program management, energy management, project management or process management experience.

Ability to represent the company and develop relationships with influential / hostile audience on contentious issues : on key community, regional or national boards / committees; in community events or with subject matter experts (SMEs) for use with media, public meeting, etc.

Demonstrated experience in change management, process integration and implementation and supervisory or management experience.

Demonstrated excellent interpersonal skills including communications skills, presentation skills, conflict resolution and management skills, excellent leadership skills and good facilitation skills at all levels.

Working Conditions

Normal office environment

15-25% travel, mainly daytime travel for site visits; however occasional overnight travel.

Long periods of sitting and extended use of computer and phone use.

All positions are on call 24 / 7 during storm.

Hybrid : Work will be performed from both remote and onsite locations. Employee will be required to report to their assigned work location 3 days per regular workweek. Hybrid employees are required to live within a reasonable daily commute to their assigned work location.

Travel Requirements

15-25% Relocation Assistance Provided (as applicable)

No Represented / Union Position

No Visa Sponsored Position