Field Service Technician 3

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We are hiring a skilled Field Service Technician III to add to our Lifecycle Services team! This position is located in Dallas, TX, and the ideal candidate will live within a 30-min driver radius. The role requires experience in the preventative maintenance, repairs, and parts replacement for conveyor systems within material handling. NPI is a well-established company, with an amazing team of talented technicians throughout the U.S.

We are looking for a highly motivated individual capable of maintaining sorting equipment to achieve optimal uptime. In the event of a problem, you must be capable of troubleshooting Hardware and Software issues. Our goal is to provide the fastest resolution possible in order to get the equipment back in safe operations. If you feel you meet these requirements, and can be a contributing member to a great team, please submit your resume.

Responsibilities

• Quickly and efficiently resolve customer issues to maintain maximum uptime.
• Maintain customer equipment by scheduling and performing regular preventive maintenance inspections on equipment;
• Work with support personnel to install new equipment and perform equipment upgrades
• Properly control company assets by managing parts inventory and on-site tools.
• Maintain an exceptional level of customer satisfaction by communicating in a cooperative and supportive manner.
• Promptly review service updates / bulletins and take recommended action on same, installation / retrofit instructions, system machine schematics, etc.
• Continue to enhance value to company by staying technically current, i.e. attending continuing education courses in such areas as : networking and software, etc.
• Respond to emergency and non-scheduled calls for service 24 / 7 within established response time goals
• Provide technical support and training to less experienced Site Technicians
• Look for new ways to improve the timeliness and quality of the level of service provided.
• Be knowledgeable in customer processes and procedures, including sort plans, IMB requirements etc.
• Be knowledgeable in a full understanding of the methods used for generating paperwork and dispatching product.

Job Qualifications

EXPERIENCE :

Seniority level

Employment type

Job function

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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