Desktop Support
Diverse LynxArden Hills, MN, United States13 hours ago
Job type
- Full-time
Job description6+ years experience in supporting Sales related applications on IPad, IPhone and laptops and other mobile devices. Hardware repair of Laptops(Client & Lenovo) and iPads( standard and Air). Strong Experience on Office 365 application troubleshooting and licensing model Imaging of laptops to the standard image available. Setting the equipment's (laptops & iPads) as per Boston Scientific policy. Advanced OS / software troubleshooting that cannot be resolved over the phone. Thorough knowledge of iOS operating system, its upgrades and related troubleshooting. Moderate knowledge of Android operating system, its upgrades and related troubleshooting. Knowledge to troubleshoot VPN issues related to Pulse secure, VPN On demand, Pulse client etc. on IPads and Laptops. Experienced troubleshooting of wireless and wired networks. Hands on experience on tools like MDM Airwatch console to manage user's mobile devices. Provide superior customer service to all fellow employees. Demonstrate good social skills in a professional environment. Repair computers and end point technologies in a timely manner. Ability to handle multiple tasks efficiently. Ability to effectively prioritize workload to ensure high priority projects / assignments are completed first. Assist other IT teams as needed. Setup and install new equipment throughout the office(s), move existing equipment when necessary. Troubleshoot, Install and uninstall software(s) when necessary. Install / Set-up telephones for new employees. Keeps server room, store rooms and work area in an orderly manner. Enter data into systems to store, retrieve, and manipulate data for analysis of capabilities and requirements for processes and systems. Work between sites in the area. Flexibility around new systems, processes, and responsibilities
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Desktop Support • Arden Hills, MN, United States
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