Voice Technician

Voice Technician

Job Locations

US-VA-Arlington

ID

2025-10528

# of Openings

Category

Network

Clearance

Tier 3 - Secret / ADP II

Company Overview

By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide.

Responsibilities

Configure, maintain, troubleshoot, and fix issues of the data network and telephony systems (ISDN, VoIP, VoSIP, Teleconferencing Devices etc.), and associated technologies in conformity with DoD processes and standards.

• Possess customer service and support skills in a high visibility environment.
• Knowledge of the Transmission Control Protocol (TCP) / IP protocol suite and must be well-versed with the MAC and IP addresses.
• Problem analysis and problem solving.
• Provide attention to detail and accuracy.
• Monitor the performance and health of voice network infrastructure, proactively identifying and resolving issues to minimize downtime and ensure optimal performance.
• Troubleshoot and resolve voice network-related incidents, working closely with cross-functional teams to implement effective solutions.
• Assist in the design, implementation, and optimization of voice network solutions, ensuring scalability, reliability, and security.
• Collaborate with network architects and engineers to develop and implement voice network enhancements, upgrades, and installations.
• Configure and manage voice protocols such as SIP ensuring compatibility and interoperability with existing systems

Required Experience / Qualifications

Special Requirements / Security Clearance