Care Management Support Staff Team Lead

Team Leader - Care Management Support Staff

As Mount Sinai grows, so does our legacy in high-quality healthcare.

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24 / 7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring : The Sinai Way

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Position Responsibilities :

This position will report to Care Management

• Balances leadership responsibilities and caseload appropriately
• Serves as a resource for the care management specialists, placement specialist, and administrative coordinator, and covers when necessary
• Oversees the performance of the team and provides feedback to department leadership as appropriate
• Conducts orientation of new staff; completes orientation check list in accordance with policy / procedure
• Monitors compliance with the processes for giving IMMs, MOONs, and any other regulatory documents ensure timeliness and appropriateness
• Monitors and assists in the Discharge Appeal process and in the distribution of the Medicare Denial notifications
• Promotes a service orientation in the performance of position duties and responsibilities and in interactions with patients, hospital staff, and visitors.
• Addresses service problems with outside companies, including home health agencies, durable medical equipment companies, and other services
• Communicates with patients and families as necessary when issues about insurance coverage or post-acute care needs arise
• Documents and communicates information in accordance with department policy
• Demonstrates sufficient computer skills to perform job junctions, checks voicemail and email as instructed

Qualifications :

Benefits :

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs. Our robust employee benefits package includes :