Implementation Consultant, SMB Exteriors

Overview

Implementation Consultant, SMB Exteriors. The role involves managing multiple and concurrent implementation projects, acting as the primary contact for clients, and ensuring a high-quality client experience throughout an 8-week implementation program.

What you'll do

• Closely manage multiple and concurrent implementation projects from initiation through project close, acting as the primary point of contact for clients and assuming full accountability for a high-quality client experience.
• Serve as a process and workflow focused point of contact for a cohort of customers during an 8 week implementation program.
• Prepare, update, and manage project management materials.
• Keep all customers on track to go-live within their agreed-upon schedule.
• Manage various forms of risk that would prevent customers from going live within predetermined schedule.
• Conduct live working sessions / training with clients to enable them on the different functions within the software and create customized training resources for client-specific workflows as needed, while ensuring the client follows ServiceTitan standards and recommendations.
• Proactively identify and escalate client implementation risks, and collaborate with product, leadership, and / or your Manager to develop and communicate potential solutions.
• Collaborate with cross-functional data, training, and product teams to deliver against defined project timelines.
• Stay up-to-date and enabled on all new and in-development ServiceTitan functionality to ensure clients utilize the most current features.
• Troubleshoot software and hardware issues related to supporting ServiceTitan and integrated applications.
• Travel for client on-site up to 15-20% of the time.

What you'll need

Be Human With Us

Being human isn't about checking every box on a list. If you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.

What We Offer

When you join our team, you're making a career move. Here's how we'll support you in doing some of the most impactful work of your career :

ServiceTitan is committed to fair and equitable compensation. The expected salary range in the United States is $65,200 - $86,800. Compensation outside the United States varies by location and will be discussed during the hiring process. Total compensation includes base salary, bonus, equity, and benefits.

Seniorities and Employment

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