Cengage Group Internal Communications Role
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. Our culture values inclusion, engagement, and discovery. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work.
What You'll Do Here :
Work alongside the VP, Corporate Communications to design and implement a comprehensive internal communications program to support different areas of the business, including :
- Partnership with executive team leader(s)
- Strategy and tactics at the business segment-level to educate and engage employees, and support them through change
- In partnership with team leads, strategy and tactics at the team level to support the communications goals and the overall goals and priorities for the business segment
Internal Communications Program :
Starting immediately, work with leadership to lead and further evolve communication programs for segments of our businessEstablish key personas their primary connection; key characteristics such as drivers, cultural norms, ways of working; what they valueReview the current communication program and consider opportunities to evolve it to support cultural identity, and employee engagement across the business segment and extend to Cengage Group, more broadlyEnsure a steady cadence of visibility and leadership opportunities for business managers and leaders, ensuring they are visible within the business segment and the broader organizationCollaborate with HR to drive an outstanding talent management program, including a reward & recognition program to empower and engage employeesClearly define success for the communications program and consistently measure progress against goalsAdditional responsibilities will include :
Relationship Management : Develop and maintain strong partnerships with leaders to build credibility as a trusted partner, advisor, and strategic consultantInternal Meetings : Support senior leadership with internal meetings for their own team and cross-functional opportunities by developing talking points, coaching, and preparing materialsStrategy and Tactical Execution : Autonomous and capable of traversing the organization with ease, earning a reputation for thinking beyond tactics and as a reliable strategic partnerDrive Alignment & Collaboration : Support alignment between communications at all levels company-wide, business segment and team. Seek opportunities for cross-functional collaboration in alignment with the organization's strategy, purpose and cultureIntegrated Approach : While this role centers on internal communications, you will seek opportunities to improve information flow across internal and external audiencesMeasurement : You will outline measurable goals to measure the effectiveness of employee and executive communications programs. Analysis should be ongoing throughout a program (pre-launch, execution, post-launch), and recommendations provided continuously to boost the efficacy of each programSkills You Will Need :
Bachelor's degree required; graduate degree or equivalent experience preferredMinimum of 10 years related internal, or internal and external, communications experience, from program strategy development through implementationExperience integrating communications programs to amplify the effectiveness of message delivery across all platforms and relative audiencesProven success in building relationships and collaborating across matrixed organizationExperience in disseminating corporate messaging to a multitude of audiencesExperience using executive thought leadership to aid in company storytelling and establishing industry credibilityArticulate communicator with the experience and confidence to provide daily counsel to senior leadersExperience with both developing strategy and implementing tactics for sophisticated communications programsExcellent writing, editing, and presentation building skills, with the ability to adapt content to various leader "voices" and align to business prioritiesAbility to work well with employees at all levels across the organizationClient service mentality; excellent teammate, putting the business needs and those of the leader ahead of standard approaches; always willing to experiment with new ways to communicate to achieve the best outcomesExpertise in Microsoft Office applications including Excel, PowerPointCengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process.
