Manager - Billing

Manager - Billing

Location : Kirkwood, NY. Work type : Office (on-site)

The salary range for this position is dependent upon experience, ranging from $125,766 to $157,208.

Job Summary

The Manager of Billing at New York State Electric and Gas (NYSEG) is responsible for the accurate and timely billing for customers, producing over 976K bills annually, while providing direction and leadership to a team that ensures all regulatory and compliance requirements are met, along with adherence to meeting key service quality indicators and critical regulatory-driven deliverables.

Responsibilities

Directs all Billing operations for NY (NYSEG) including following responsibilities :

• Manages billing processes, systems and vendors to ensure timely accurate bill issuance / revenue generation (~ 976K bills for $3.3B annually).
• Manages billing back-office responsible for resolving outsorts, EMMAs, implausibles, bill adjustments, meter exchanges, price loads, and OOB invoices to ensure timely accurate bill issuance.
• Manages team of employees in Binghamton and a remote workforce.
• Responsible for project support including AMI, CRMB, CDG and Robotics Process Automation (RPA).
• Compliance with all NY Billing Regulations, SOX Controls, and CEO Certifications.
• Collaboration with NYSEG / RGE departments (Meter Services, Supplier Services, Regulatory, Appeals, Contact Centers, etc) to ensure timely accurate billing and customer communication.

Required Qualifications

Education & Experience Required :

Skills / Abilities :

Preferred Qualifications

Behavioral Competencies

NY STATE ELECTRIC & GAS CORP

Company Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule / job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and / or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas.

Job Posting End Date : December 27, 2025