Support Specialist

CMS Support Specialist

Summary :

The CMS Support Specialist is responsible for providing technical, operational, and functional support for the Cargo Manager System (CMS). This role ensures stable system performance, resolves user issues promptly, and supports enhancements that improve logistics operations. Serving as the primary liaison between internal CMS teams and end users, the specialist ensures CMS is used effectively across all departments.

Essential Functions and Responsibilities :

User Support & Issue Resolution

• Serve as the primary point of contact for all CMS user inquiries, incidents, and service requests.
• Troubleshoot and resolve application issues including data discrepancies, user access problems, and workflow errors.
• Monitor, triage, and prioritize incoming tickets based on severity and business impact.

Ticket Management & SLA Compliance

System Administration

Documentation & Knowledge Management

Enhancement, Testing & Release Support

Training & User Enablement

Cross-Functional Collaboration

Competencies :

Education & Experience :

Compensation & Benefits Information :

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, geography, and other job-related reasons.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee uses his / her hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; occasionally stoop, kneel, climb or crouch. The employee uses computer and telephone equipment. The employee is frequently required to sit, stand, and talk. Specific vision requirements of this job include close vision, color vision and distance vision.

Able to lift and move equipment up to 50 lbs.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.