Customer Service Representative

Job Title : Tax Collector

The purpose of this position is to perform a variety of routine and complex clerical work and research for the sale of vehicle and vessel titles, registrations and license plates, parking placards and driver licenses. Employees in this classification perform at entry level support to assist and interact with the general public and other government agencies.

Examples of Duties

Essential Job Functions : Note : (The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this position. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.)

• Accept and process payments for license plates, titles, parking placards and / or driver licenses for an extremely high volume of customers entering the office.
• Ability to process customer requests with a high degree of accuracy and efficiency to facilitate effective customer flow and minimize wait times.
• Thoroughly review all documents presented and maintain a high awareness for fraudulent documents.
• Process title, tag and parking placard renewals by mail. Receipt payments and forward proper paperwork, decals or placards to customer in a timely manner.
• Interact with customers to authorize approval of transactions, research questions and respond with proper procedures or instructions.
• Follow the guidelines of Florida Statutes and Department of Revenue. Review and maintain a strong working knowledge of the rules and regulations established by the Department of Highway Safety & Motor Vehicles.
• Review documents for acceptability on issuance and ensure proper notarization is complete and all fees and documentation are in accordance with the Department of Highway Safety & Motor Vehicles.
• Advise customers on procedural requirements and provide resource information when applicable.
• Prepare correspondence for customers via mail for fees and additional needed information.
• Balance cash, checks and credit cards for daily deposit and reports. Maintain proper cash handling practices at all times.
• Perform other duties as required.

Knowledge, Skills and Abilities :

Typical Qualifications

High School Diploma or GED. Up to one year clerical or customer service experience. Must meet all testing requirements.

Supplemental Information

Physical Demand Requirements : PHYSICAL DEMAND : LIGHT -20 pound maximum lifting. Frequent (up to 2 / 3 of the work time) lifting, carrying up to 10 lbs. If less lifting involved, will require significant walking / standing. If mostly sitting is involved, will require push / pull on arm or leg controls. Expressing or exchanging ideas by spoken word or perceiving sound by ear. Good eye sight for production or safety of self and others.