PRN Front Desk Coordinator - Azura Outpatient Surgery

Patient Services Coordinator

As the Patient Services Coordinator, this position coordinates scheduling, pre-procedure communication, medical record documents, EMR, demographic data entry requirements for payers, and Revenue Cycle. It also greets patients and answers multi-line telephone and fax.

Principal Duties And Responsibilities

• Schedule and input all appointments scheduling module in a timely and efficient manner. Assure all pre-procedure / preoperative activities are scheduled or completed. Manages patient cancellations, center cancellations, and additions to schedule in accordance with center scheduling parameters. Print patient schedule and pull patient charts daily.
• Facilitates the admission process by professionally greeting all patients and visitors and obtain patient identification and insurance information to initiate admissions process.
• Assemble file and maintain patient medical records and financial records in a confidential and secure manner.
• Complete front-end process of billing procedure ensuring all information is entered into the computer registration module.
• Performs Insurance Verification process and completes all required processes for prior authorizations or other actions required by payor.
• Assist with patient transportation if the patient qualifies per the Company Transportation Policy.
• Ensure appropriate signatures are included on all necessary chart and admissions data in accordance with FMCNA policies and procedures.
• Ensure accuracy when scanning and filing documents and completes within 24 hours of completed visit including physician reports to referral sources.
• Communicate all changes about procedure and insurance which is identified during patient visit to appropriate internal parties and directly to the patient record immediately.
• Perform daily encounter checks to assure reporting accuracy.
• Coordinates collection, processing, maintenance, storage, retrieval, documentation, and distribution of medical records per policy and procedure.
• Assures documentation of logs of medical record release.
• Provides information to parties engaged in research or study projects involving patient care and utilization of services in accordance with policy.
• Oversees the materials going in and out of the office including inventory shipments and deliveries. Other duties as assigned.

Physical Demands And Working Conditions

Supervision

Education

Experience And Required Skills

Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.