AI Implementation Engineer

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human?like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.

Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A

• , Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

Were an in?office company, driven by a shared commitment to excellence and velocity. Our valuescustomers are everything, relentless momentum, winners mindset, and stronger togethershape how we work and grow as a team.

About the Role

Youll be part of a global group assisting our breadth of customers with the technical details of how they use Decagon. Working directly with leaders across industries such as finance, healthcare, and hospitality, youll design reliable, intuitive AI agents that solve real?world user needs.

This is a highly technical role married with the ability to deeply comprehend our customers workflows. Youre responsible, both; for solving our customers thorniest technical issues as they arise and for implementing new functionality and growing Decagon use inside of our existing customers.

In this role, you will :

Youll be a good fit if you :

Benefits

Compensation

$185K $275K + Offers Equity

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