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Billing Project BPO

Billing Project BPO

VerisureCape Coral, FL, US
1 day ago
Job type
  • Full-time
Job description

Billing Project Business Process Owner (BPO)

Verisure is seeking a talented, innovative, hands-on and passionate Billing Project Business Process Owner (BPO) to join our Billing Solution Implementation Project team, with colleagues in Lisbon, Madrid, France and other locations. The role will be part of the Billing Project Functional Team and can be based anywhere in Europe.

In this role, you will have a mix of responsibilities :

  • Lead the implementation of the Billing solution and processes for certain of our affiliates
  • Verisure Billing Business Process Owner for certain solutions within the Billing architecture, some of which are : Billing core, Catalogue, Customer Manager front, Payment manager, Order Manager, Revenue Recognition.

The company's success depends on its people and it invests in them every day. Working with Verisure is being part of an industry leading world-class company that has a strong entrepreneurial spirit.

Strategic context and value proposition

Over the past years, Verisure has experienced an exceptional and resilient financial performance with a very long track record of double-digit growth - thanks to continuous drive for Innovation, our very sophisticated Go-To-Market approach and replicable business model for expansion into new countries. Our strong and visionary Management Team is now supporting the business' next phase of growth with a robust business plan for value creation.

On the back of the extraordinary growth we have enjoyed in the past years, the company is implementing its new Billing solution, built around ARIA Systems.

The Billing BPOS are key members of the implementation team and play a critical role to achieve this objective.

Implementation Responsibilities include :

  • Country business users Familiarization / Play-back, Training
  • Country processes Discovery, collection and understanding of requirements, Gap analysis, change request process management including challenging countries on requirements not covered by our global template-, gap closure measures proposal, functional design for any adjustments deemed necessary
  • Define and prepare User Acceptance Tests (UAT), defining and communicating test cases, preparing data sets, conduct unit testing, train validators before testing sessions, lead UAT, defect management : follow-up on resolution of issues. Coordinate cross-module sessions.
  • Other activities : participate in data migration strategy and execution, participate in definition and tracking of Cutover activities, hypercare support activities, other.

    • Experience and Qualifications

    We see this role as critical for the achievement of Verisure's growth and organizational transformation goals aiming for efficiencies, centralization and standardisation.

    As a result, we are looking for a self-starter and high potential / top performer individual who will combine Billing systems knowledge with proactive business mindset focused on driving value to the business.

  • Subscription Billing Expertise : Minimum 3 years of hands-on experience with subscription billing, including applying leading practices for complex client business requirements.
  • Experience of at least 3 years in implementation of Subscription billing processes and systems (e.g., Zuora Billing, Oracle NetSuite Billing Platform, SAP BRIM) in industries such as Utilities or Telecom. Experience implementing ARIA Systems is a BIG plus.
  • Ability to communicate complex system concepts to a business audience in a clear manner
  • Ability to travel up to 40% on average
  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
  • University education
  • Talent with potential
  • Good communication skills, able to navigate in a multicultural environment
  • Fluency in English mandatory, other languages is a plus.

    • Competencies

  • Effective internal and external messaging.
  • Team player, humble, comfortable and effective in a hands-on, team-oriented environment
  • Self-starter, Doer
  • Ability to demonstrate commitment and ownership
  • Customer oriented
  • Deal positively with changes and transformation, even with short notice
  • Proven team player with the ability to operate collaboratively in a matrixed team environment - proven ability to easily, naturally develop great relationships across the organization
  • Solution-oriented mindset

    • Strong fit with our Company DNA

  • Passionate in Everything We Do : Our people have a sense of energy that is unmistakable, one that drives us to delight our customers and focus on creating impact quickly.
  • Committed to Making a Difference : When we say we will do something; we deliver with excellence. We are accountable, focused and operate with discipline.
  • Always Innovating : We believe that Innovation can be big or small; it's a continuous state of mind that inspires us to think differently and always make things better. We are risk takers and we learn continuously.
  • Winning as a Team : Our people know that by leveraging one another's strengths, investing in and developing our team's capability and by collaborating well, we will win.
  • With Trust & Responsibility : Operating with integrity is core to our success. We are humble, honest and value deep mastery and expertise. We do the right thing, always.

    • The Company

    We Are People Who Protect People

    We are the leading provider of professionally monitored alarms for residential households and small businesses in Europe.

    Peace of mind for families and small businesses

    We believe it is a human right to feel safe and secure. We now protect more than 3.4 million families and small businesses. Our service includes 24 / 7 monitoring, expert verification and response, customer care, service and maintenance services, and professional technical support. As well as protecting against intrusion, we protect against fire, attack, theft, life-threatening emergencies and other hazards. Verisure people are dedicated and committed and provide what we believe is the best customer service in the industry.

    Leading across a broad footprint

    We are the leading provider of residential and small business monitored alarms in Europe. We operate in 17 countries across Europe and Latin America. Our business is driven by organic growth, based on our differentiated business model. We attract high quality customers. We work hard to ensure that our customers are happy. This contributes to an industry leading level of attrition and a long customer lifetime.

    A technology-enabled human services company

    Our ~29,000 team-mates are the foundation of our company. Our business model combines technology and human expertise to protect people. We are a human services company. More than 80% of our colleagues interact with customers every day. This connection provides the insight that inspires our innovation. These insights are a source of advantage. We leverage these insights with the significant investment we make into product and service innovation. The close customer contact also fuels the pride which drives engagement.

    30 years of experience and many more to come

    We have been protecting what matters most since 1988. Over that time, we have expanded beyond our roots in the Nordics and Spain. We now serve most of Europe and have also established a strong presence in Latin America. In 2019, we formed a strategic partnership with Arlo, a world leader in connected cameras. Verisure acquired all rights to Arlo's European business. This allows us to offer connected camera services in Europe as a complement to our professionally monitored security service. It also allows us to access new go-to-market opportunities in retail and e-commerce.

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    Project Billing • Cape Coral, FL, US