Program Success Specialist

Program Success Specialist

Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation's premier tire distributor, ATD's coast-to-coast distribution network provides approximately 80,000 customers across the U.S. and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies.

Position Description :

The Program Success Specialist is responsible for the overall success of program dealers. This role regularly engages with dealers, collaborates with Field Sales, and maintains timely records to ensure dealers reach monthly, quarterly, and annual compliance objectives.

Key Responsibilities :

• Own the overall success of program dealers, ensuring that they reach monthly, quarterly, and annual compliance objectives.
• Develop and nurture relationships with dealer locations to foster long-term partnerships and maximize customer retention.
• Engage with dealers based on established calendar to educate them on program benefits and program compliance status
• Understand the dealer business challenges which are roadblocks in reaching their goals
• Identify opportunities for sales growth and effectively communicate these opportunities to dealer locations.
• Manage customer data via company CRM
• Resolve complex queries from internal or external customers or suppliers, escalating the most complex issues to the appropriate department
• Collaborate with Field Sales as appropriate
• Ensure continued education on all ATD programs and product offerings
• Assist leadership with coordination of special projects, as needed

Competencies :

Qualifications :

Physical Demands / Working Conditions :

Physical Demands Category : Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

Build a challenging and rewarding career with us!

American Tire Distributors is an Equal Opportunity Employer and Drug Free Workplace