REVENUE FIELD AGENT, LEAD (CLASS CODE 0441)

Job Posting

Employer : City of New Orleans

Salary : $59,366.00 Annually

Location : New Orleans, LA

Job Type : Probationary

Job Number : 10931 / 0441

Department : Finance Department

Opening Date : 09 / 22 / 2023

Closing Date : Continuous

Kind of Work

Professional administrative, field and some supervisory work performing sales tax collection and account maintenance. Positions allocated to this class are expected to perform complex investigations including those involving tax protestors and non-complying tax entities as well as researching and determining tax liabilities. An employee in this class would be expected to train and lead subordinate agents on field protocols and procedures. Work requires a high level of proficiency in preparing reports, identifying delinquent accounts and account analysis for enforcement recommendations. Work includes acting as a liaison with law enforcement agencies for account referrals for delinquent sales tax and licenses. Work includes researching and providing case history for lower level agents who must appear in Municipal Court on case violations. Work of this class requires thorough knowledge of City and State sales tax regulations for correct application of these laws in enforcement matters; and related work as required.

Minimum Qualifications

A Bachelor's Degree from an accredited college or university. A valid driver's license. Applicants must have a good driving record.

EITHER :

• Permanent or probationary status with the City of New Orleans as a Senior Revenue Field Agent and one (1) year of experience in that classification. and successful completion of the following courses offered by the Department of Civil Service Employee Growth and Development Division :
• Professional / Administrative Speaking & Presentation (PAT 1120)
• Professional / Administrative Writing (PAT 1130)
• Professional / Administrative Math & Statistics (PAT 1420)
• Professional / Administrative Supervision (PAT 1610)
• Managing conflicts & Human Relations (PAT 1690)
• Creative Problem solving & Decision Making (PAT 1870)
• Productive Meetings (PAT 1871)

OR :

Three (3) years of full-time professional work in tax collection or a closely related field. Work experience must have been gained in a position requiring a Bachelor's degree at upon entrance.

Kind of Examination

A written examination, weighted 100%. This is a promotional and original entrance examination.

General Information

The City of New Orleans is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, gender, age, physical or mental disability, sexual orientation, creed, culture, or ancestry. Requests for alternate format or accommodations should be directed to Shana Parker at (504) 658-3516 or TTY / Voice at (504) 586-4475 or (504) 658-4020.

Domicile requirements are currently waived for the purpose of application. However, all new full-time employees hired into this classification on or after January 1, 2013 must be domiciled in Orleans Parish within 180 days of hire. Airport and public safety employees are excluded from this provision. Additional exceptions to the domicile requirement may be made on a case-by-case basis. We encourage you to apply for this position and discuss your need for a domicile exception during the interview process.

Background check : The hiring department will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate.

Applications : Applications will not be accepted if received after the closing date or after the stated maximum number of applications has been received, as specified on this announcement. All minimum qualification requirements for examinations must be met by the final filing date unless otherwise specified on this announcement. Paper applications must be submitted on the official application form and must be received in the Department of City Civil Service, 1340 Poydras Street, Suite 900, New Orleans, Louisiana, before the close of business on the final filing date.

Working test period : Effective August 1, 2023, the working test (probationary) period for all positions in the classified service is one year.

Substance abuse testing : The City of New Orleans has a comprehensive program of substance abuse testing. Candidates for employment for certain positions where the health, welfare and / or safety of the public, co-workers and the individual employee is at risk will have to undergo pre-employment substance abuse screening. Candidates for all other original entrance positions will have to undergo an unannounced substance abuse screening during their working test period.

Medical examination : A medical examination is required for all original entrance probationary appointments to active classifications, and may be required for re-employment, promotions and / or transfers.

Medical screening : A medical screening, which may result in a medical examination, is required for all original entrance probationary appointments to non-active classifications.

Good moral character is required of all applicants. Any applicant may be disqualified if his / her character or past employment record is found to be unsatisfactory as determined by the Department of City Civil Service. Forgery, misrepresentation of facts, or cheating on examinations is punishable by disqualification, fine and other penalties.

Veterans preference : On original entrance examinations, veterans (as defined in Article X, Section 10(2) of the Constitution of the State of Louisiana), disabled veterans, certain spouses and parents of veterans shall receive additional credit if claimed as provided on the Veterans Preference claim form which can be obtained in this office. To obtain credit, this form must be submitted with the required proof (at the minimum, a DD214) before the final filing date.

High school diploma and general equivalency diploma (GED) : Must be issued by a state Department of Education or an institution recognized by a state Department of Education. Certificates of completion, high school diplomas and GED from institutions not recognized by a state Department of Education, and high school diplomas from foreign countries are not acceptable.

Accredited colleges and universities : An accredited college or university is an institution that is accredited as a college or university by an organization that is recognized by the USDE (United States Department of Education). College diplomas from foreign countries will be accepted if the applicant submits a statement of educational equivalency from one of the evaluation services accepted by the Department of Civil Service. A list of the accepted evaluation services can be found on the National Association of Credential Evacuation Services (NACES) website (www.naces.org).

Experience : Applicants will not receive credit for unpaid work unless specified on the job announcement. Partial credit only will be given for related part time employment. Civil Service reserves the right to determine which degrees, education, or other credentials are related or closely related. Experience credit will be granted for related provisional appointments (internal applicants).

Professional administrative experience : The Civil Service Department defines this experience as experience gained in a position that required a Bachelor's Degree upon entrance.

Offers of employment or promotion : Prior to appointment, the hiring agency is required to verify education, driver's license, and / or professional licenses / certifications claimed by the applicant to qualify for this classification. If selected for hire, applicants must provide original documents of their qualifying credentials to the hiring agency prior to their start date in this job classification. Offers of employment or promotion are required to be withdrawn for applicants who are found to have misrepresented their credentials during the application process.