Salesforce B2B Commerce Cloud Lead
Apptad IncBoston, MA, United States1 day ago
Job type
- Full-time
- Quick Apply
Job descriptionUnderstanding how orders move through the lifecycle from capture to fulfilment cancellation and return Apex and SOQL proficiency Ability to write and maintain Apex classes triggers and test coverage related to order processing inventory updates or payment logic Comfortable with custom exception handling logging and job monitoring Lightning development experience Proficiency with Lightning Web Components LWC Aura if used and general UI enhancements for order management or customer service workflows Integration and API management Ability to monitor and debug API integrations between SOM and external systems like ERP shipping platforms taxpayment processors or SFCC Understanding of named credentials external services and custom RESTSOAP integration patterns Error handling and operational support Capable of identifying and resolving failures in the order lifecycle such as fulfilment exceptions inventory mismatches or payment discrepancies Since SFCC is only used for checkout the support profile should include Checkout cartridge and service layer familiarity Understanding of how order and customer data is passed from SFCC to SOM through OCAPI or custom service definitions Business Manager configuration review Comfortable inspecting and adjusting service credentials custom site preferences and service logs related to the order handoff Issue triage between SFCC and SOM Ability to identify whether a checkout issue originated in SFCC or SOM and take the appropriate steps to resolve or escalate Payload and log analysis Can read request response payloads and review SFCC logs to debug failures at the SFCC to SOM interface level Troubleshooting across platforms Must be able to evaluate end-to-end order flows and work across both Salesforce and SFCC systems to isolate problems Strong documentation practices Should maintain and expand support documentation including known issues escalation paths and key system behaviors Collaboration with nontechnical teams Comfortable communicating with business stakeholders support teams and third-party vendors to resolve operational issues Agile and ticketing tool experience Familiarity with Jira ServiceNow or similar tools to manage tickets backlog or production incidents
Job Description :
- Salesforce Order Management SOM Expertise
- Primary Focus
- Deep understanding of the SOM data model
- Familiarity with core objects such as
o Fulfilment Orders
o Order Summaries
o Payment Authorizations
o Return Orders
o Inventory Reservations
2 SFCC Checkout Integration Support Secondary Focus
3 Cross functional and Support Capabilities
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Salesforce Lead • Boston, MA, United States
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