Redolent Infotech Pvt. Ltd. is hiring : Technical Writer in Dallas

One of our direct clients is urgently looking for a Technical Writer @ Dallas TX or Remote .

TITLE : Technical Writer

LOCATION : Dallas TX or Remote

DURATION : 6 to 12+ Months

Description :

We are looking for a professional Technical Writer and Knowledge Management Author to design and develop reference content and communications for Business Service (B2B and B2C) frontline agents. This individual will also create customer-facing messages and scripts to be used during customer interactions by frontline agents. The goal of this role is to provide online reference content and scripts / messaging to be used in the moment of application by agents during customer interactions.

Primary Responsibilities :

• Write and edit end-user and internal-user knowledge base content describing Walmart Business Services and troubleshooting processes.
• Collaborate with Walmart Business Services Support Teams and continuous improvement experts to optimize and maintain internal and external content for usability and accessibility, while maintaining a high bar for quality.
• Work directly with development teams and Walmart Business Services Support stakeholders to produce world-class knowledge base articles.
• Work collaboratively with internal and external global stakeholders to conceptualize and develop content that strengthens the Walmart brand.
• Create, maintain, and edit knowledge base articles that are used by a wide audience with varying skill levels.
• Use writing expertise and extraordinary attention to detail to evaluate, uphold, implement, and evangelize content standards that reflect the voice of Walmart.
• Manage all aspects of the documentation process—from planning to content maintenance.

Requirements :

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