Licensing Services Manager (LSM)

Dept. Of LicensingThurston County

30+ days ago

Salary

$59,844.00–$80,460.00 yearly

Job description

We are dedicated to growing a culture of belonging through our values :

Respect | Trust | Diversity | Inclusion | Equity

At the ,we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.

Our Business and Professions Division (BPD) has a great opportunity for a Licensing Services Manager with strong leadership and customer service skills to add to their team!

We are one of the most public facing state agencies and the second largest revenue generating agency in Washington State. We regularly interact with over 6 million Washingtonians and collect nearly $3 billion in taxes and fees annually. We know our services are essential to our customers’ ability to live, work, drive, and thrive. We take this responsibility seriously and are committed to ensuring every resident has equitable and meaningful access to our services. This position works with WA Residents to ensure applications are processed and business dreams become reality.

If you are ready to dive into a regulatory environment that focuses on fostering teamwork, accuracy, and growth, please read on!

Duties

As the Licensing Services Manager for our Licensing and Customer Support Services (LCSS), you will have the opportunity to create a culture where our employees and customers feel valued and respected. Reviewing staff work will be a regular task for you. As will understanding proposed legislation to analyze potential impact and inconsistencies. You will gather, analyze, and translate complex datasets into actionable recommendations through the development and delivery of reports. Your work will require clear communication and responses to customers and our partners.

Some of what you will do :

Direct and oversee staff work including providing direction, workflow management, coaching, and reporting metrics.
Train the trainers for consistency on processes and expectations.
Facilitate the flow of information and communication between staff and section management while overseeing data collection for report submittal.
Maintain knowledge and communicate current statutes, administrative codes, policies, and procedures relating to assigned business and professional licensing programs.
Recommend, interpret, and influence laws, administrative rules, policies and procedures related to business programs.

Qualifications

What you will bring :

Four (4) years of experience in a licensing or regulatory environment.

Three (3) years of experience appropriately supervising staff, providing guidance and coaching through changes.

One (1) year of experience with the following : Following all applicable laws, rules, agency policies, procedures, and guidelines related to a licensing and regulatory environment.Communicating effectively verbally and in writing to a diverse clientele while respecting and maintaining confidentiality including template usage to create accurate and legally sufficient documents.Listening attentively, identifying issues, providing options, fulfilling services, and exercising knowledge of laws and regulations to assist others or resolve complaints or conflicts.

Up to two (2) years of relevant education may substitute year for year for experience. What may help set you apart :

A Bachelor's degree in business administration, public administration, social or behavioral science or an allied field.

Knowledge of and demonstrated experience in state licensing and regulation.

Experience enforcing governmental laws, rules, regulations, and standards in a way the public perceives as fair, objective, and reasonable.

Experience working with subject matter experts and psychometricians to develop defensible, reliable, and appropriate exams.

Experience writing emails and letters to customers answering questions, providing information or explaining decisions made regarding eligibility for licensing or compliance with rules.

Additional Requirements of Employment

Prior to a new hire, a background check including, Abstract of Driver Record (ADR) and criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.

DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations.

For information about available accommodations, the interview process, or the position contact .

Supplemental Information

Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!