Field Service Engineer, Raman Microscopy

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Field Service Engineer, Raman Microscopy

Date : 4 Nov 2025

Location : TH

Job Function : Technical

Business Unit : NanoAnalysis

At Oxford Instruments, we enable the world's leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With a sixty-year history, and fourteen Queen's Awards for Enterprise, our world-class products and technologies are helping our customers to address the greatest challenges of the 21st century.

Business / Location :

I&A KAST / Thailand

Role :

Field Service Engineer, Raman Microscopy

Reports to :

I&A Service Manager - Singapore

Primary Purpose :

To install, provide on-going maintenance and Customer training, on all Nano Analysis products particularly Raman Microscopy, Atomic Force Microsopy, EDS, EBSD, Nano Indentation products and Nanomanipulator in Thailand and S.E Asia if required. To establish and maintain a high degree of customer satisfaction and confidence by appropriate actions and attitude.

To support the achievement of customer support revenue (support contract and spares)

To identify and develop influential relationships with significant current and potential customers to fully understand their needs, using this to facilitate both increased sales of current products and contribute to development of future products.

Key Responsibilities :

Installation and Maintenance

• Install and ensure the correct operation of assigned systems.
• Provide customers with basic on-site training on operation of installed systems and ensure that the customer is aware of the correct methods to obtain specified system function, basic analytical results and system care.
• Trouble shoot and repair all assigned systems to the appropriate level, ensuring that the system is returned to full operation in accordance with its performance specification and within a cost-effective time frame for Oxford Instruments and for the customer.
• Perform instrument verification in accordance with departmental policies and procedures.
• Assist in the promotion and sales of Oxford Instruments maintenance contracts and service products.
• Ensure that all resources allocated e.g. tools, test equipment are maintained in good condition.

Field Application Assist

Customer Contact

Field Reporting

General

Main working relationships :

In addition to the above-described duties, the post holder may be requested to perform other related duties.

Typical Performance Measures :

Person Specification - Essential requirements unless stated

Education / Qualifications

Professional Skills / Abilities

Must have experience of working with Raman Microscopy and Atomic Force Microscopy. SEM, EDS, EBSD experience will be a compliment.

Must have experience of dealing with customers in the field working with analytical instruments in a Nanotech environment in one or more of the following, test / repair / field service / applications

Has held a similar position therefore understands the field support working environments.

Language skills : English (spoken and written).

PC knowledge, both hardware & software.

Clean driving licence

Ability to travel at short notice.

No restrictions regarding overseas travel & length of stay.

Commercial experience

Desirable

Personal Qualities :

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.

Note to recruitment agencies : Oxford Instruments operates a Preferred Supplier List, and we do not accept unsolicited agency CVs. Please do not forward candidate details in response to this advert, or to any Oxford Instruments employees or other company locations. Oxford Instruments is not responsible for any fees related to unsolicited CVs.

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