Local IT Help Desk / Support Technician
- Full-time
Job Description
Job Description
Job Title : Local IT Help Desk / Support Technician
Job Type : Full-time, Salaried
FSLA Status : Exempt
Job Location : Hybrid - Phoenix Metro Area
Compensation : $55,000-$75,000 annually, commensurate with experience
Reports to : Service Delivery Manager
About Focus Solutions
Focus Solutions is a leading healthcare IT company dedicated to providing a comprehensive technology platform tailored to meet the needs of healthcare practices. At Focus Solutions, we integrate fragmented technologies into a seamless, intuitive technology ecosystem to enhance clinical and operational efficiency. We foster a collaborative and inclusive work culture, and our organization is experiencing rapid growth. We are looking for candidates who want to grow with the company. As a remote-work company, we offer flexibility and work-life balance while maintaining a strong sense of teamwork and connection.
Role Overview
The Local IT Help Desk / Support Technician is a hands-on IT professional with a strong foundation in Microsoft Azure, Office 365, networking, and end-user desktop support. This role requires a proactive problem-solver who enjoys working in both cloud and on-premise environments, thrives on variety, and is excited about delivering excellent support in the healthcare industry.
Responsibilities
Core Systems Administration & Support
- Administer and support Windows servers, infrastructure, and virtualization platforms (VMware, Hyper-V).
- Manage Microsoft 365 environments including Exchange, Teams, SharePoint, and user access.
- Implement and support Azure-based services including identity, security, networking, and virtual infrastructure.
- Provide comprehensive Tier 1 / 2 desktop support (Windows and Mac), resolving escalated helpdesk issues remotely and onsite.
Networking & Security
Automation, Monitoring, and Tools
Client-Facing Field Support
Qualifications
Required Skills
Microsoft Azure (IaaS, PaaS, networking, AD / Azure AD)
Preferred Skills
Soft Skills
Location & Work Environment
This is a full-time, primarily remote position, with on-site client support in the Phoenix, AZ Metro area. Occasional travel outside the region may be required for client visits or team gatherings. Must be able to lift and carry up to 40 lbs.
What We Offer
How to Apply
If you are a motivated and detail-oriented data professional passionate about healthcare technology, we'd love to hear from you! To apply for the Local Help Desk / Support Technician position at Focus Solutions, please complete our applicant questions and submit your resume and cover letter outlining your qualifications and relevant experience. We look forward to your application!
Focus Solutions is an equal opportunity employer and will consider all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws .
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