Security Officer

Job Description:

VALLEY MEDICAL CENTER

Job Description

Security Department

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization.

TITLE: Security Officer

ROLE: See job description for Service Partner for generic job duties.

AREA OF ASSIGNMENT: Hospital Campus, Clinics and/or Leased Buildings

HOURS OF WORK: As Posted

RESPONSIBLE TO: Security Officer Lead and Security Manager

PREREQUISITES:

• High School Graduate or equivalent () preferred.

• Valid Washington State drivers' license and ability to be insured by VMC's carrier.

• Minimum two (2) years' experience as a Security Officer, Law Enforcement and/or Military Service preferred, excellent customer services skills will be considered.

• Ability to comprehend and translate the Revised Code of Washington.

• Basic skills in key keyboarding (25 wpm) and experience using Windows applications preferred.

• Current American Heart Association BLS or obtain within 90 days of hire.

• No convictions of any crime other than misdemeanor traffic violations.

• Must successfully pass Work Steps pre-hire screening for minimum physical requirements of the position.

QUALIFICATIONS:

• Evidence of excellent communication skills, both oral and written, including the ability to spell accurately and write / type legibly.

• Able to multitask and carry out assignments independently, exercising good judgment.

• Excellent organizational and time management skills, able to work independently.

• Able to handle telephone calls and personal interactions with tact, poise, courtesy and respect.

• Neat and well groomed in appearance, following hospital personnel standards.

• Demonstrates reliable attendance and job performance.

• Excellent customer service skills.

UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT, AND WORKING CONDITIONS: In addition to the generic Service Partner job description:

• On an occasional basis must be able to provide safe patient handling as defined in VMC's Safe Patient Handling guidelines and policies to safely and appropriately transfer or patients (or objects) of varying abilities, weights and amounts of staff assistance. Patient care will be given under the direction of the patient care staff. Must be able to push patients in wheelchairs from the hospital entrances to the patient care location. Requires the ability to participate in team lifting. Must be able to operate patient lifting equipment and patient handling devices accurately and safely under the direction of the patient care staff.

• Must be able to lift from the floor to overhead levels and carry items at waist level weight up to 70 pounds.

• Must be able to stand or sit for extended periods.

• Requires the ability to stoop, bend, reach, crouch, and squat.

• Requires full body range of motion including ability to reach from floor to overhead levels, manual and finger dexterity and eye-hand coordination.

• Must be able to enter data into the computer.

• Must be able to walk from one end of the campus to the other, climb stairwells, traverse rooftops and uneven terrain on exterior of building, restrain and physically apprehend individuals as required and be able to conduct normal security business during and immediately following exertion.

• Vision and hearing must be within normal range, including good depth perception and ability to distinguish colors.

• Must be flexible and able to work a variety of hours as needed.

• Must be willing to work in multiple hospital settings, possibly indoors and out, which may require exposure to some communicable disease and a variety of weather conditions.

• During inclement weather all staff are expected to report to work to assist with patient and staff transportation to and from the hospital and to spread de-icer on campus roads and walkways.

• Will cover other assigned duties within the department; provide coverage for ED Station, drive the shuttle bus or any vehicle assigned to perform Security / Disaster Duties, and ride the bicycle or walk the parking structure.

• Requires the ability to perform several tasks simultaneously and to organize and analyze situations and schedules.

PERFORMANCE RESPONSIBILITIES:

A. Generic Job Functions: See Generic Job Description for Service Partner

B. Unique Job Functions:

• Provides reasonable security and safety for visitors, patients, employees and physicians at Valley Medical Center.

• Oversees enforcement of administrative policies, prevents crimes against property, and performs initial investigation as needed.

• Locks and unlocks as necessary for opening and closing of the building, depending upon appropriate shift.

• Patrols exterior and interior of building per assigned shift.

• Monitor CCTV system and operate various electronic monitoring equipment.

• Is aware of the lobby conditions and environment of care, communicates with environmental services and facilities for assistance if unable to resolve unacceptable appearance.

• Monitors the ED lobby to maintain a safe and comfortable environment for patients, staff and visitors.

• Able to maintain vehicles - gas, oil, fluid levels, and clean vehicle when requested.

• Provide escorts when needed.

• Able to open and operate the Command Center until relieved.

• Enforcement of parking violations in parking lots and parking garage.

• Provide fire education to all staff on all shifts.

• Provide traffic control when requested.

• Able to perform security duties in and around construction projects.

• Assist patients by providing directions, answering questions and acting as liaison with other departments.

• Answers incoming calls and provides assistance to ED patients and visitors.

• Issues badges to staff and visitors.

• Communicates issues to management if unable to provide resolution and service recovery.

• Actively participates in all workflow design or process improvement work groups, as assigned by manager or lead.

• Utilize all manuals, contacts and information available within the Security office as a resource for quality and accurate information.

• Responsible for daily, weekly, monthly and annual documentation and reports.

• Maintains confidentiality of all accessible patient information and views information only on a need to know basis

• Demonstrates awareness of the importance of cost containment for the department by providing suggestions regarding process or quality improvement opportunities to department manager.

• Performs all job functions in a manner consistent with Valley's Service Culture Guidelines.

• Other duties as assigned to facilitate patient safety, timely patient throughput and excellent customer service.

Reviewed: 2/2009, 2/2010, 1/2013, Revised 8/15/18

Job Qualifications:

PREREQUISITES:

• High School Graduate or equivalent () preferred.

• Valid Washington State drivers' license and ability to be insured by VMC's carrier.

• Minimum two (2) years' experience as a Security Officer, Law Enforcement and/or Military Service preferred, excellent customer services skills will be considered.

• Ability to comprehend and translate the Revised Code of Washington.

• Basic skills in key keyboarding (25 wpm) and experience using Windows applications preferred.

• Current American Heart Association BLS or obtain within 90 days of hire.

• No convictions of any crime other than misdemeanor traffic violations.

• Must successfully pass Work Steps pre-hire screening for minimum physical requirements of the position.

QUALIFICATIONS:

• Evidence of excellent communication skills, both oral and written, including the ability to spell accurately and write / type legibly.

• Able to multitask and carry out assignments independently, exercising good judgment.

• Excellent organizational and time management skills, able to work independently.

• Able to handle telephone calls and personal interactions with tact, poise, courtesy and respect.

• Neat and well groomed in appearance, following hospital personnel standards.

• Demonstrates reliable attendance and job performance.

• Excellent customer service skills.