Healthcare Account Manager (Wallingford)

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Come join Aware Recovery Care, In-home addiction treatment - Aware Recovery Care !

About Aware Recovery Care

Aware Recovery Care provides a long-term solution for those suffering from the chronic disease of substance use disorder in the comfort, privacy, and security of their own home. By offering treatment in the home, Aware reduces stigma, improves access, and empowers clients to recover while maintaining their daily lives. Guided by its founders vision, Aware has grown rapidlyearning national recognition and expanding across multiple stateswhile remaining committed to compassionate, effective, and holistic care that supports long-term recovery.

Healthcare Account Manager

The Healthcare Account Manager is a key position within the Aware Recovery Care model. You are responsible for being the primary point of contact for all healthcare and psychiatric partners in your territory. You would ensure all client referrals are handled and fielded correctly, whether that client is placed with us, or we refer out to a community partner. You would promote the Aware model at in-services, lunch and learns, and conventions.

What You'll Do :

• Communicate a thorough understanding of ARCs philosophy of treatment, program specifics, admissions process and criteria to medical market providers and hospitals.
• Conduct face-to-face sales calls, phone and email outreach to potential referral sources
• Strengthen existing relationships with referral resources and cultivate new ones through networking, cold calling and other various forms of contact
• Develop streamlined process for receiving referrals from medical sector referral sources
• Attend professional conferences, seminars, and networking events to promote Aware Recovery care and connect with potential referents
• Inform industry professionals and consumers about Awares services, curriculum, and medical / clinical staff qualifications
• Onboard and train new hire medical market outreach reps.
• Verify current health insurance coverage, benefits and eligibility through the electronic verification system.
• Compliant with applicable state and federal regulations (Release of Information, Grievance and Appeals procedures, etc.)
• Proficient in operation of CRM (Salesforce) and EHR (Sigmund) software
• Track contacts, clients, providers, institutions, their hierarchies, referrals in and external referrals made on a daily basis through Salesforce
• Knowledge of MAT advantages, disadvantages, side-effects, signs / symptoms of overdose / managing withdrawal symptoms
• Awareness of resources available for specialized providers, comorbidities, dual diagnosis, as well as other levels of care (as-needed)
• Maintain contact with client and family throughout the treatment process as needed
• Support business operations and attend weekly marketing meetings
• Travel and attend some night / weekend events
• Perform miscellaneous job-related duties as assigned

Requirements & Qualifications :

Requirements

Skills

Compensation :

Benefits :

Coverage : Health, vision and dental through Anthem Blue Cross Blue Shield, FSA, HSA that comes with an employer match, along with STD, LTD, life insurance, EAP, and more.

Balance : Paid Time Off (PTO) accrual plan, 8 paid Holidays, 1 paid floating Holiday of your choice, and 1 day off for your birthday.

Development : Certification / continuing education eligibility, leadership development and 1 paid day off a year to go towards personal professional development.

Retirement : 401(k) retirement plan

Culture : Great Place to Work certified #GPTW, dedication to diversity, equity and inclusion, and a growing working environment.

Why Work at Aware Recovery Care?

A Life-Driven Difference

At ARC, you have the unique opportunity to transform lives in a way traditional treatment models often can't. By delivering care in real-world environments, you help bridge critical gaps in the recovery journey, improving access, reducing stigma, and empowering clients to define their own path to lasting success. Whether you're working directly with clients or supporting behind the scenes, you'll feel the impact of your work every day.

A Compassionate, Connected Culture

Join a team of more than 600 professionals across 11 states (and growing) who are united by a shared mission and a deeply collaborative spirit. Your personal experiences arent just welcomed, theyre seen as a powerful asset in the healing process. Here, youll find belonging, support, and inspiration in a culture built on trust and empathy.

Care for Others, Care for You

We know meaningful work requires meaningful support. Thats why our leadership prioritizes your well-being, encouraging a healthy balance between client care and self-care. Youll be valued, heard, and given the resources to grow, professionally and personally, so you can continue to show up as your best self.

Real Growth, Real Impact

Be part of a mission-driven organization expanding rapidly to reach more people in need, partnering with major insurers to make care more accessible, and treating the full picture : medical, emotional, and mental health. Founded on compassion and driven by innovation, we're building a future where recovery is not only possible, but sustainable.

Aware Recovery Care is an Equal Opportunity Employer.