Spanish Speaking Customer Service for Government & Public Sector industry

Spanish Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in various industries, including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our dedicated team ensures that we match the best candidates with the right employers, guiding you through a seamless recruitment process tailored to your unique skills and ambitions. We are currently seeking a Spanish Speaking Customer Service Representative for the Government & Public Sector industry. This role offers a unique opportunity to leverage your language skills and contribute to vital public services. You will be part of a dynamic team that focuses on providing exceptional customer support and solutions. At Patrique Mercier Recruitment, we pride ourselves on helping candidates find their dream jobs abroad, and this position is a perfect example of how we connect talent with opportunities that make a difference. Join us in making an impact while advancing your career and exploring new horizons in the customer service landscape.

Responsibilities

• Provide excellent customer service support in Spanish for government and public sector inquiries.
• Handle incoming calls, emails, and chat messages from clients and stakeholders.
• Resolve customer issues efficiently while maintaining a high level of professionalism and empathy.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with other departments to ensure effective and timely resolution of inquiries.
• Deliver accurate information regarding government services, programs, and resources to clients.
• Participate in training sessions to enhance product knowledge and customer service skills.