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IT Support Specialist
IT Support SpecialistLaunch • Seattle, WA, US
IT Support Specialist

IT Support Specialist

Launch • Seattle, WA, US
24 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Overview

Launch is dedicated to ensuring a brilliant start for all children. Through our preschool, after school and summer programs, we provide equitable access to the highest-quality learning and care in a safe, enriching environment that prepares children for success in school and life. Our programs serve a diverse group of over 1300 children ages 3-12 and are located on-site in 10 Seattle public school locations, 3 community centers and one Impact Public Schools location. Drawing on more than 48 years of experience, we serve as a proven model of effective programming and a passionate advocate for children, families and communities. Launch strives to live an anti-racist, inclusive existence, and welcomes diverse voices, experiences, and perspectives.

The IT Support Specialist is intended to provide immediate assistance, in a coordinated approach, towards user support (end-users) and to the Director of IT for the purpose of Launch IT system needs. The goal of this position is to provide specialized support and assistance for our internal users; support current and new technologies, systems and devices as well as assist the Director of IT in a variety of on-going projects as needed. The ability to analyze and problem solve key IT issues in a timely manner with minimum supervision is essential to being a successful support specialist at Launch. The ideal candidate will provide efficient IT support, both remote and on-site, to our diverse client base, with a specific focus on supporting and maintaining Microsoft Windows 10, 11, and Android operating systems. You will also need to know and use Cloud-based systems such as Microsoft 365 and be adaptive to other IT systems within Launch.

Essential Job Functions

  • IT hardware & software mgmt. support

Assist in maintaining Launch’s various software systems including : 8x8, Procare, Dashlane, Adobe Sign, Jira & QB

  • Assist w / inventory and collective site data
  • Hardware-Desktop setup / support; Windows PC’s / Android Devices
  • Work with staff to assess, document; then fix or update current tech hardware, software, etc.
  • Create new users in Active Directory & Microsoft 365
  • Work in Microsoft 365 Admin center
  • IT infrastructure development and process management support (incl. App. & Data Mgmt. support)

    • Organize and update spreadsheets for IT data materials (from old to current, updating each, etc.), incl. account correlation with accounting, expenses, etc., in conjunction with Fin and IT Mgrs.

  • Help update and maintain Launch’s various systems (Procare, QB, 8x8, etc.)
  • Support IT Policy & Procedure and SOP development – which guides the framework for all Launch IT processes, trainings and resources
  • Convert, modify and / modify existing forms, templates, or other materials (i.e., to fillable PDFs, etc.)
  • End-User Implementation & Training Support

    • Help with IT onboarding, offboarding, records, etc. w / 8x8 phone units, software & hardware

  • Utilize an IT ticketing system to intake and manage end-user issues
  • Support coord. of new device intake, prep, deployment (incl. adding to inventory, IT Equip. Form mgmt., etc.) and review of policies / SOPs directly with staff
  • General ‘tech help’ for incoming 1st +2nd tier tickets
  • IT Onboarding for new Launch staff
  • Other duties as assigned : which may include data entry and particular IT documentation as directed, project support, and other needs

    • Qualifications

    Minimum Education, Experience & Training Equivalen t

  • Some advanced education / credits in Information Technology
  • Certification in Information Technology will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)
  • Good, practical knowledge of IT systems, networking, IP configurations, etc.
  • Good grasp of IT Networking Fundamentals, including IPv4, Core network sharing protocols, security basics, and good troubleshooting skills.
  • Good fundamental knowledge of Office 365 applications including Teams and SharePoint
  • Base Knowledge of Microsoft Active Directory (adding users / editing / groups / etc.)
  • Able to work flexible hours and have reliable transportation a must
  • Knowledge of WordPress and website support a plus

    • Knowledge, Skills & Abilities

  • Strong analytical and problem-solving abilities while multi-tasking; ability to exercise sound judgment.
  • Exceptional organizational and time management skills
  • Self-sufficient with the ability to adapt to a changing environment with a sense of urgency.
  • A detail-oriented team player with strong communication skills for interfacing with vendors, colleagues, and management.
  • Ability to effectively prioritize and handle multiple tasks.
  • Excellent verbal and written communication skills
  • Excellent customer service and organizational skills
  • Open to learning about new software and systems

    • Conditions of Employment

  • Ability to obtain and maintain requirements established by the Washington Department of Early Learning such as a completed portable background check
  • Must attend any required training

    • The statements contained in this job description reflect general details as necessary to describe the principal functions of the job. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas as deemed fit for the organization.

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