Guest Service Representative (Front Desk) Alpine, CA

Guest Service Representative (Front Desk)

Hotel and Spa

Alpine, CA

ID : 9749-954

Full-Time / Regular

General Summary

Processes reservations for check-ins / check-outs of hotel guests in a friendly, courteous, and professional manner. Answers telephone calls and makes reservations as required.

Core Scope Of Position

• Processes room reservations, registrations, check-ins / check-outs, requests, changes, and cancellations.
• Offers guest other room options and / or up sells room when possible.
• Processes all payment types (adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges) and provides changes.
• Handles monies, receipts, guest accounts and other forms of credit.
• Completes cashier's report, prepares deposits, and counts cashier bank at end of shift using computerized or manual systems.
• Assists with making room reservations.
• Maintains an inventory of vacancies, reservations, and room assignments.
• Identifies and explains room features to guests.
• Acts as concierge by supplying guests with directions and information regarding property amenities, services, hour of operations and local areas of interest.
• Answers telephone calls, responds to all guest requests, and follows through to assure satisfactory outcome and compliance.
• Makes other reservations such as restaurant, shows, etc.
• Maintains and organizes work area, Lobby and Front Desk area.
• Arranges transportation for guests / visitors.
• Partners with and assists other team members to promote an environment of teamwork and achieves common goals.
• Notifies Security of any guest reports of theft.
• Ensures that a clean, safe, hazard-free work environment is maintained.
• Adheres to all company and department policies, procedures, and standard operating guidelines
• Performs all other duties.

Required Skills

Required Experience