Contact Center Support Operator

A company is looking for a Contact Center Support Operator I.

Key Responsibilities

Answer inbound calls and transfer callers to appropriate destinations while adhering to established metrics

Process on-call provider notifications and handle emergency calls following prescribed protocols

Provide information to the public and perform data entry tasks related to patient information and directories

Required Qualifications

High School Diploma or GED required

Minimum of 1 year of call or contact center experience, or 2 years of customer service experience

Experience in healthcare or a related field preferred

Emergency Medical Dispatch (EMD) certification preferred

Ability to handle stressful situations and function under pressure