Manager Payment Operations

Overview

Hudson Valley Credit Union is currently recruiting for the position of Manager Payment Operations. Primary function : Oversee the daily operations of payment processing, ensuring accuracy, compliance, and efficiency across the department. Manage a team, optimizing workflows, deadline management, adherence to SLA's, implementing controls, and collaborating with internal and external partners to support business objectives and regulatory requirements.

Responsibilities

• Manage end-to-end payment processing including ACH, wire transfers, and real-time payments.
• Monitor transaction flows and resolve exceptions or failures in a timely manner.
• Ensure adherence to SLAs and internal controls.
• Lead and develop a high-performing payment operations team.
• Provide coaching, training, and performance management.
• Foster a culture of continuous improvement and accountability.
• Ensure compliance with applicable regulations (e.g., NACHA, PCI-DSS, OFAC, AML).
• Collaborate with Risk, Compliance, and Audit teams to maintain robust controls.
• Support internal and external audits and regulatory examinations.
• Identify and implement process enhancements to improve efficiency and reduce risk.
• Leverage automation and technology to streamline operations.
• Maintain documentation of procedures and workflows.
• Work closely with IT, Finance, Product, and Customer Service teams.
• Support new product launches and system implementations.
• Generate and analyze operational metrics and KPIs.
• Provide insights and recommendations to senior leadership.
• Prepare reports for compliance and audit purposes.
• Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
• Embrace and apply HVCU's guiding principles to all activities and responsibilities. This includes the Credit Union's Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union's initiatives by demonstrating teamwork and professionalism.
• Responsible for regular and predictable attendance including punctuality.

Qualifications

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Why Choose HVCU?

Join a team where your growth matters. At Hudson Valley Credit Union, we offer a supportive, community-focused culture, competitive benefits, and opportunities to grow your career while making a meaningful impact. Come be part of a Great Place to Work!

Employee Perks :

Hudson Valley Credit Union is an AA / EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.