Crew Accommodations Agent (Hotel and Travel)

Crew Accommodations Onsite Agent

Corpay is currently looking to hire a Crew Accommodations Onsite Agent within our TA Connections division. This position falls under our Lodging line of business and is in Carmel, IN. The Crew Accommodations Agent is responsible for managing and resolving all hotel and ground transportation booking activities for our client's crew members. This role receives bookings requirements mainly through our proprietary system CrewHub (CrewRez), as well as inquiries through multiple channels, such as email, chat, phone calls, walk-ups, etc.). The Agent is responsible for resolving booking issues by coordinating directly with hotel and ground transportation vendors, while strictly adhering to established Standard Operating Procedures (SOPs). This role involves frequent interaction with the airline's crew scheduling and hotel desk departments, as well as external vendors, via email, chat, and phone. Agents must effectively address last-minute challenges that may impact crew layovers. During periods of Massive Irregular Operations (MIROs), the Agent must be able to work under pressure for extended hours to ensure timely accommodation placement, preventing crew rest delays and potential flight cancellations. You will report directly to the Director of Operations and regularly collaborate with the related airline team(s) / department(s).

As a Crew Accommodations Onsite Agent, you will be expected to work in an office environment. Corpay will set you up for success by providing :

• Assigned workspace in Carmel, IN office
• Company-issued equipment
• Remote training

Role Responsibilities

Qualifications & Skills

Benefits & Perks

Equal Opportunity / Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and / or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and / or interview process, please notify a representative of the Human Resources Department.