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Remote CSR

Remote CSR

AtWorkKnoxville, TN, US
30+ days ago
Job type
  • Full-time
  • Remote
Job description

Customer Service Representative

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and ensuring a positive experience. Your ability to communicate effectively and analyze customer needs will be essential in resolving inquiries and enhancing client satisfaction.

Responsibilities :

  • Provide outstanding customer support through various channels including phone, email, and chat.
  • Communicate clearly and professionally with clients to address inquiries, concerns, and requests.
  • Utilize office software to document interactions and maintain accurate records of customer data.
  • Collaborate with team members to enhance client services and streamline processes.
  • Assist in resolving issues promptly while maintaining a high level of professionalism.
  • Stay informed about product updates and company policies to provide accurate information to customers.

Skills :

  • Proficient in computer use, particularly with office applications for data entry and documentation would be a plus.
  • Strong communication skills, both verbal and written, with the ability to engage effectively with clients.
  • Experience in customer service or call center environments is preferred but not required.
  • Ability to analyze information critically to provide effective solutions for customers.
  • Fluency in English is required; additional languages are an asset.

    • Join us in delivering exceptional service that makes a difference!

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    Csr • Knoxville, TN, US