Spa Reservations Coordinator

Job Description

Job Description

Why The Global Ambassador

Competitive rates

Benefits available when you work 25 hours per week-including medical, dental, vision and more

Paid time off

Be a part of a luxury property recognized for its exceptional service and unique guest experiences.

Work with a dedicated team committed to redefining hospitality in Phoenix.

Opportunities for career growth within an expanding, forward-thinking hospitality brand.

Who We Are

Hospitality refined for a global mindset.

The Global Ambassador Hotel is a Michelin Key luxury destination in Phoenix, known for redefining urban hospitality. We offer a unique and sophisticated experience for our guests, combining exquisite service, luxurious amenities, and a vibrant community atmosphere. Our focus is on providing an extraordinary stay that sets new standards for luxury and service.

This dual role supports the guest experience in both spa operations and Spa reservations. Responsibilities include managing spa bookings, welcoming and assisting guests and members, handling phone and email inquiries, coordinating schedules for therapists, and ensuring smooth daily operations. The position requires strong communication, organizational skills, strong proficient computer skills and a genuine commitment to delivering thoughtful guest service in a luxury wellness environment.

Responsibilities

We are seeking a highly skilled and experienced Spa Coordinator to join our wellness team.

Your expertise will contribute to enhancing the overall wellness experience for our guests, members and staff, promoting a serene and professional environment.

Schedule and manage all wellness treatment appointments and services.

Actively listen and respond positively to guest and member questions, concerns, and requests.

Handle sensitive issues with staff and / or guests with respect, diplomacy, and confidentiality.

Assist with product purchases in the retail boutique.

Process payments for services and retail.

Perform opening and closing duties.

Maintain a clean, organized, and serene environment.

Passion for wellness and a commitment to providing exceptional guest and member experiences.

CPR and first aid certification is preferred.

Qualifications

• Must be able available weekends

Previous spa or resort experience preferred

Must be able to communicate effectively with internal and external guests

Exceptional customer service orientation

Computer proficiency and scheduling experience; preferably Book4 Time

Organized multi-tasker with attention to detail

Professional appearance and demeanor

Enthusiasm for wellness

Demonstrated ability to maintain a high level of professionalism and confidentiality

The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.

We use eVerify to confirm U.S. Employment eligibility.