VP, Professional Services for Comms & Media

Overview

VP, Professional Services for Comms & Media – Salesforce

Join to apply for the VP, Professional Services for Comms & Media role at Salesforce. The Salesforce Professional Services business is growing, and our work is at the center of all things AgentForce. In order to evolve and meet our customers’ increased needs and expectations, we are creating new ways of working rooted in deep industry expertise and relevance. As VP, Professional Services for Comms & Media sector you will be leading the teams who design, develop, and deliver our portfolio of Professional Services offerings across the Comms & Media sector. You will ensure we bring our Services expertise to market in a coordinated way across the segment in order to improve customer satisfaction, increase product usage and adoption, and directly impact Salesforce.com’s top and bottom line.

At a high level, this includes developing a deep understanding not only of the cloud and agentic technology landscape, but also of unique industry-specific challenges, regulations, and opportunities in Comms & Media. You will craft both long and short-term strategies that unearth opportunities to create and capture customer value and develop a consistent industry strategy to help scale our business. This role is designed to lead and manage the Comms & Media sector in its entirety, driving utilization, bookings, and revenue across all Customer Account Tiers. You will work cross-functionally with our license sales teams to ensure GTM motions are integrated to drive end-to-end success for our customers. This role will also partner on the development of new industry-specific Services products and programs, including launching pilots that will allow us to co-create new offerings with our customers to confirm market fit based on emerging trends.

You will interact regularly with our distribution organization, sector counterparts, and other teams within the company to provide a holistic view of business goals related to the set of service products, the required technology capabilities, and the content needed to support these offerings across the industry.

Responsibilities

• Provide sector and account-focused thought leadership and vision for the next generation of Professional Services, leveraging unique market opportunities and the Cloud model.
• Attract top talent, and coach and develop a strong team consistent with our culture.
• Develop an approach to generate unique insights about customers’ needs as well as industry trends and sales plays (user groups, advisory councils, etc.).
• Collaborate with stakeholders in CSG, Sales, Marketing, and Product Teams to operationalize the delivery of Services by segment.
• Influence across organizations without direct hierarchical ownership of teams.
• Act as a recognized spokesperson and trusted advisor with customers and analysts (listening, public speaking, writing and negotiating).
• Manage the financial commitments of the operating unit, working with multiple parties against financial and business metrics.
• Systematize the process for developing new packages and programs and build a new delivery model for packaged services.
• Enable and evangelize the portfolio internally and externally.
• Collaborate with internal teams to operationalize the delivery of services for multiple sub-segments.

An Ideal Candidate Possesses The Following Skills And Experiences

Accommodations and Equal Opportunity statements are part of Salesforce’s posting and policy commitments; see posting for full details.

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