Strategic Account Manager (Georgia)

Who We Are

Neighborly Software was built to help communities make a difference in the lives of low-income families and vulnerable populations. Our mission is simple, “Helping Communities, Help People.” We live this every day through our Neighbors and by volunteering serving in our local communities. Headquartered in Atlanta, GA we offer a cloud-based technology platform for the administration and disbursement of governments funds for programs such as Housing, Economic, Community Development, Disaster Recovery / MIT, Home Energy Rebate Programs, and Housing Choice Voucher programs. Since 2016 we have delivered software solutions to 540+ public and private sector entities across the country, making us the proud market leaders of our industry. Our office is located in the amazing Atlanta Tech Village.

Strategic Account Manager (SAM) – Mission-Driven, Client-Focused, and Technically Savvy

Are you passionate about making a meaningful impact in communities across the country? Do you thrive in a fast-paced startup environment where innovation, collaboration, and client success are at the core of everything we do? If you're looking for an opportunity to leverage your strategic mindset, client relationship skills, and technical expertise to drive change, then this role is for you.

As a Strategic Account Manager (SAM) at Neighborly Software , you'll serve as a trusted advisor and consultant, helping our clients optimize their success with our solutions. You’ll play a pivotal role in expanding relationships with key accounts, guiding them through best practices, and ensuring they maximize the impact of our technology in the programs they serve.

Why This Role Matters

At Neighborly Software , we are on a mission to improve the lives of the communities we serve by delivering cutting-edge SaaS solutions. The SAM role is an integral part of our client success strategy, ensuring that disaster recovery, housing, economic, and community development programs can unlock the full potential of our platform. Your work will drive meaningful change by empowering clients with smarter, more efficient tools to serve their communities.

What You Will Be Doing

Key Responsibilities :

• Be a Trusted Advisor : Establish and maintain productive relationships with key stakeholders in assigned accounts, serving as their go-to expert on maximizing our solutions.
• Lead & Consult : Operate as the primary point of contact for strategic clients, providing insights and recommendations on best practices.
• Drive Retention & Growth : Proactively nurture client relationships, ensuring engagement, retention, and expansion opportunities.
• Educate & Empower : Provide guidance on the latest HUD industry standards and best practices, educating clients on software features that enhance efficiency.
• Innovate & Configure : Evaluate clients’ current workflows and tailor our solutions to meet their unique needs, ensuring seamless adoption and impactful outcomes.
• Collaborate & Advocate : Act as a bridge between clients and internal teams, coordinating resources to address their evolving requirements.
• Strategic Account Planning : Develop performance objectives and milestones, ensuring long-term success for each account.
• Problem-Solve & Strategize : Identify challenges and opportunities, offering innovative solutions to drive client success.

Who You Are

What You'll Need

Preferred Qualifications

Why Join Us?

At Neighborly Software , we believe in creating meaningful change through technology. You'll be part of a team that’s making a real difference—empowering organizations to improve lives and uplift communities. If you're ready to combine strategy, relationship-building, and technical expertise in a fast-moving, high-impact environment , we’d love to hear from you!

What We Bring to The Table

Join One of Atlanta’s Best and Brightest Companies to Work For!

Be part of a growing organization that fosters a positive culture, encourages inclusion and embraces our mission.

Why You’ll Love Working Here :

Atlanta Tech Village Perks :

Work in a dynamic, innovative space featuring :

Neighborly Software is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.