Guest Experience Coordinator

Job Description

Job Description

Original X Productions are the operators of worldwide location based entertainment experiences including The FRIENDSTM Experience and Hershey Super Sweet Adventure. We are looking for staff who are passionate, exhibit the core values of excellence, have a commitment to safety, and value fun in everything they do.

Job Summary :

OGX is seeking a Guest Experience Coordinator. In addition to coordinating Guest facing email correspondence, this position works closely with Team Members and directly with Guests to help create an immersive, welcoming, and positive experience. The ideal candidates thrive in fast-paced environments, have the ability to work with a variety of personalities, and can project a positive image to both team members and visitors.

Primary Responsibilities :

• Coordinate guest service email correspondence on behalf of OGX & affiliated experiences via Freshdesk
• Review & update policies and procedures regarding email correspondence as needed
• Direct & escalate emails for special events, tickets donations or requests, complaints, press, retail, or marketing to the appropriate OGX staff
• Train touring locations and staff in Freshdesk system, creating any materials as needed
• Stay up to date with best practices of the Freshdesk system and improvements
• Oversee the day-to-day operations of the GUEST recognition program, ensuring timely execution and alignment with company policies
• Monitor and aggregate guest survey and online feedback for daily, weekly and monthly reviews.
• Act as the main point of contact / host for onsite events, activations, group bookings etc.
• Member of the MOD (Manager on Duty) rotation

Oversee on-site day-to-day operations including, but not limited to : ticketing, cash management, attraction operations, guest services, custodial services, security services, on-site marketing, and on-site groups & events

Requirements :

Your Strengths Include :

Your Experience :

Benefits :

Why work at OGX :

For us it’s all about the fans and creating experiences they will love. We create happiness. We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply.

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