Certified Medical Assistant

Turnwell Mental Health NetworkAlpharetta, GA, US

2 days ago

Job type

Full-time

Job description

Job Description

Description :

Turnwell Mental Health Network is committed to maintaining a company for mental health that is a vital step in defining culture, guiding behavior, and building trust with our clients and team members. Our mission is to expand access to high quality mental health care services in underserved markets by building a team of professionals who provide and support best-in-class patient experiences within our clinics.

The Patient Services Specialist (PSS) is a senior administrative role in a healthcare setting, responsible for overseeing the front desk operations and ensuring smooth and professional experience for patients, staff, and visitors. This role blends administrative leadership with patient service duties.

Requirements :

WHAT WILL BE YOUR KEY RESPONSIBILITIES?

Front Desk Operations

Greet and check in patients
Schedule and confirm appointments
Answer phones and respond to inquiries
Collect co-pays and verify insurance

Leadership & Supervision

Train and mentor reception staff

Create front desk schedules

Ensure adherence to office policies and procedures

Serve as the first point of contact for staff issues or patient complaints

Administrative Tasks

Maintain patient records (physical and electronic)

Monitor and order office supplies

Coordinate with medical staff and management

Ensure HIPAA compliance and privacy standards

Reporting & Coordination

Generate and submit daily / weekly reports (appointments, billing, etc.)

Assist with billing questions and insurance verification

Collaborate with office manager or practice administrator

WHAT ARE WE LOOKING FOR?

Experience as a medical receptionist (usually 2–5 years)

Familiarity with EMR / EHR systems (e.g., Epic, Athenahealth, Kareo)

Strong communication and customer service skills

Ability to lead a team and resolve conflicts

Knowledge of medical terminology and insurance processes

Organized and able to multitask under pressure

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Certified Medical Assistant • Alpharetta, GA, US