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Customer Support Specialist
Expert VACharlotte, NC, US2 days ago
Job type
- Full-time
Job descriptionBackground in real estate, preferably with TC experience Strong written and verbal communication skills Ability to manage multiple priorities and respond promptly to client needs Proficient with CRMs, digital tools, and collaboration platforms Detail-oriented, reliable, and self-motivated 100% remote flexibility Opportunities for growth and skill development PTO HMO
Job Posting
This is a remote position.
We are seeking a client-focused Customer Support Specialist with experience in real estate transaction coordination to deliver exceptional onboarding and ongoing support to our clients. This role combines customer service, technical know-how, and real estate process understanding to drive platform engagement and client satisfaction.
Key Responsibilities :
- Guide new clients through onboarding, ensuring a smooth platform setup and confident start
- Promptly respond to early-stage inquiries to build trust and satisfaction
- Act as the main point of contact for client support, providing timely and accurate assistance
- Collaborate with internal teams to resolve technical or process-related issues quickly
- Support sales calls by offering product knowledge and technical context when needed
- Translate client needs into platform solutions to drive adoption and retention
- Create and maintain helpful resources (how-to guides, tutorials, FAQs)
- Contribute to the internal knowledge base and content library
Requirements :
Benefits :
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Customer Support Specialist • Charlotte, NC, US