Team Lead, Case Management, Integrated Care - Franklin, Delaware, Union, Pickaway, and Madison

Team Lead, Case Management - Integrated Care

The role of the Team Lead, Case Management - Integrated Care is to provide support, direction and assistance to Case Management staff.

Essential Functions

• Give effective and timely feedback to staff in regard to performance outcomes and progress toward goals
• Monitor work allocation to maximize output and effectiveness of staff
• Provide daily oversight of scheduling and attendance of personnel
• Monitor performance of staff members through ongoing audit process
• Provide ongoing training, mentoring, coaching and disciplinary action as needed
• Conduct regularly scheduled one-on-one meetings with personnel
• Coordinate team-specific orientation and training
• Manage inbound referrals to CM and appropriately triage them to facilitate CM process
• Serve as interdepartmental liaison for issues related to CM / Outreach services
• Network with other departments to gather and / or share information
• Must feel comfortable with public speaking and ongoing training of facility staff
• Assist with development of Case Management / Outreach processes that facilitate cost-effective service utilization and appropriate levels of care
• Regular travel to conduct member visits, provider visits and community based visits as needed to ensure effective administration of the program
• Perform any other job related instructions, as requested

Education and Experience

Competencies, Knowledge and Skills

Licensure and Certification

Working Conditions

Compensation Range

$70,800.00 - $113,200.00

CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly / salary) :

Salary

Organization Level Competencies

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds.