Front Desk Attendant / Anatomy Aventura (open availability)

Job Description

Job Description

Description

The Front Desk Attendant is the first line of contact for Anatomy members and guests. Essential to this role is providing superior customer service while assisting in membership questions, facility questions, and merchandise purchases. Must be able to convey and enforce policies while still maintaining poise and a positive demeanor.

Qualifications

Must be at least 18 years or older to apply

Respond to members requests with a can-do attitude. If its an issue that you cannot resolve, relay the information to the manager / supervisor on duty to handle

Must have a friendly, outgoing personality and enjoy social interaction

Must have a cooperative, positive and optimistic attitude

Must exhibit enthusiasm for the club and for the job

Must be a patient, a courteous listener, and able to show empathy

Must have the ability to prioritize and work within a fast paced environment

Demonstrate excellent problem solving and communication skills

Key Responsibilities

Greet and provide prompt courteous customer service

Assists members and guest with questions and product selection

Maintain a positive attitude and take initiative

Maintain excellent communication skills : phone, within a team, and between co-workers

Maintain product knowledge for products at front desk

Working knowledge of Club Ready so can perform following tasks :

PT, Membership, Pilates, Stretch and Merchandise Sales

Provide answers to simple billing inquiries

Maintain Anatomy aesthetic, appearance, atmosphere, and culture

Work as a cohesive team with all Anatomy team members to ensure efficiency and effectiveness

Daily Procedures and Expectations

Answer any questions regarding information about the club, class schedule, instructors and trainers, etc.

Utilize cash and Club Ready POS system management

Receive and process membership and service payments

Receive deliveries and ensures they are taken to their proper destination within the club

Maintain a personal, professional and helpful image upholidng Anatomys customer servicew standards

Maintain cleanliness of the desk, desk area, and lobby

No personal tasks (i.e. texting, emailing, web surfing, personal phone calls

Keep front desk area (top and behind) and lobby neat and tidy

Stay up to date on interdepartmental communication emails

Communicate in a timely manner to the Membeship Sales Teams (via email and text) any guests or non-members interested in touring the club

Have a pleasant demeanor when addressing all members and guesst entering and leaving the club

When greeting members and guests in person, always smile

Make eye contact when speaking to members and guests

Follow and complete daily task checklists provided